Lead - Inside Sales (North America)

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

We are looking to hire smart and passionate folks for our inside sales team. The inside sales team are responsible for engaging with prospects and driving sales in the commercial segment. They understand the needs and requirements and collaborate with internal teams to help ensure a smooth sales process. This role is based out of Bangalore.

Responsibilities (What you'll be expected to do):

• Sell the entire Freshworks suite of products to “new logo” customers in your territory
• Tier your accounts and prospect into them alongside your BDR, via tailored and relevant outreach campaigns (social, email and cold calling)
• Work alongside Partners for building a pipeline and closing
• Focus on deals greater than 20000$ARR and with experience of 50000$ARR and close using proven techniques
• Ability to connect with C levels of an organization.
• Build, develop and manage your sales pipeline
• Lead and communicate effectively with other departments such as business development, marketing and pre-sales throughout the sales process
• Travel to customer locations and marketing events as needed
• Commit to continuous improvement and constant learning

• 7-12 years experience managing complex ”lead to close” sales cycles; preferably in a software sales environment with a focus on acquisition of new customers (Hunter role)
• Minimum graduate degree is mandatory
• 7-10 years of work experience in sales role with closure experience is mandatory.
• Experienced in Value Selling and other key sales methodologies (Sandler, Challenger Sale, BASHO..etc)
• Domain knowledge in the field of SaaS, CSM, CRM or ITSM is highly desirable
• Consistent overachievement of sales goals in a geographic territory selling complex software solutions
• Customer-oriented, extraordinary communication skills, high curiosity and an eagerness to learn are must-have traits

Note: This role functions in the US shift.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.