Job details
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We are looking for someone who is appreciative of team spirit, enjoys face-to-face interactions, and cares about building a supportive, diverse, and inclusive working environment.
For information about the University Place Hotel, please visit https://www.uplacehotel.com/
CUSTOMER SERVICE: The front desk is the main contact point for all who enter the hotel. A person in this position needs to exhibit awareness of representing the whole hotel (and PSU) by providing consistently excellent service to all guests/visitors.
COMMUNICATION:
All Portland State University employees, regardless of work location, must submit either (1) Proof of Vaccination; or (2) have an approved medical or religious exemption, on their first day or employment. To read the full PSU vaccination policy, please visit : https://www.pdx.edu/policies/covid-vaccination.
Front Desk Agent (University Place Hotel)
Position Details
Proposed Start Date
07/24/2023
Classification Title
Office Specialist 1
Working Title
Front Desk Agent (University Place Hotel)
Department
670551 - AUX University Place Conf Ctr
Position Number
D92862
Representation
OP - SEIU/OPEU Local 503
Position FTE
1
End date, if applicable
Position Summary
Brief Description of PSU/School/Dept
Portland State University is Oregon’s most affordable public research university, located in the heart of one of America’s most dynamic cities. Our mission to “let knowledge serve the city” reflects our dedication to turning ideas into action — in Portland and around the world. The city is our campus, giving students unmatched access to career connections, a vibrant cultural scene, and hands-on learning experiences with hundreds of community partners.
More than 27,000 students from all backgrounds bring diverse perspectives to our classrooms and campus life, from the tree-lined Park Blocks to the bustling Urban Plaza and state-of-the-art science labs. We are proud of our world-class faculty, groundbreaking research, and international reputation for excellence in sustainability, community engagement, and innovation.
University Place Hotel and Conference Center is Downtown Portland’s only Economical Hotel and Affordable Conference Center.
More than 27,000 students from all backgrounds bring diverse perspectives to our classrooms and campus life, from the tree-lined Park Blocks to the bustling Urban Plaza and state-of-the-art science labs. We are proud of our world-class faculty, groundbreaking research, and international reputation for excellence in sustainability, community engagement, and innovation.
University Place Hotel and Conference Center is Downtown Portland’s only Economical Hotel and Affordable Conference Center.
Owned, Operated, and Located on the campus of Portland State University and Open to the Public.
We are looking for someone who is appreciative of team spirit, enjoys face-to-face interactions, and cares about building a supportive, diverse, and inclusive working environment.
For information about the University Place Hotel, please visit https://www.uplacehotel.com/
Position Summary
The purpose of this Front Desk Agent position is to provide excellent service while contributing to the business needs of the hotel. This includes but is not limited to: checking guests in/out, answering phones, making reservations, responding to questions, working closely with other hotel and PSU departments. The Front Desk Agent must be detail-oriented and able to remain courteous and focused in a busy atmosphere.
The hotel is recruiting to fill two Front Desk Agent positions.
The hotel is recruiting to fill two Front Desk Agent positions.
Minimum Qualifications from Classification
Completion of courses or training in Office Technology; OR
One year of general clerical experience which included typing, word processing, or other generation of documents; OR
An equivalent combination of training and experience.
One year of general clerical experience which included typing, word processing, or other generation of documents; OR
An equivalent combination of training and experience.
Additional Minimum Qualifications for this Position
- Completion of high school education.
- At least one year of hotel or similar hospitality/travel industry experience.
- Experience with responsibly handling cash and sensitive guest information.
CUSTOMER SERVICE: The front desk is the main contact point for all who enter the hotel. A person in this position needs to exhibit awareness of representing the whole hotel (and PSU) by providing consistently excellent service to all guests/visitors.
- Ability to resolve conflict and to address guest needs in a professional and timely manner in busy, sometimes stressful circumstances.
- Must be confident in making direct eye contact, and present an open and friendly nature.
COMMUNICATION:
- Ability to clearly communicate effectively with a diverse customer base in person, in writing, by telephone or by email to include greeting customers, guests and visitors in a professional and welcoming manner, collecting payments, helping guests needing assistance, answering customer or public inquiries.
- Ability to read and interpret documents such as procedure manuals and work instructions.
- Ability to write clear, complete and accurate routine reports and correspondence to provide information to supervisors and co-workers.
Preferred Qualifications
Key Cultural Competencies
- Creates an environment that acknowledges, encourages and celebrates differences.
- Functions and communicates effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities and cultural backgrounds.
- Seeks opportunities to gain experience working and collaborating in diverse, multicultural, and inclusive settings with a willingness to change for continual improvement.
- Adheres to all PSU policies including the policies on Prohibited Discrimination & Harassment and the Professional Standards of Conduct.
Environmental Stewardship
Contributes to a culture of environmental stewardship, practices resource conservation, and actively works toward achieving long-term sustainability goals.
Work Days/Hours
Sunday to Saturday, 40 hours per week, schedule to be determined
Total Compensation Range & Benefits Statement
The starting hourly rate for this position will be between $15.59 and $16.71. The starting salary may be negotiable above this range, however it will be dependent upon the knowledge, experience, skills and abilities of the chosen candidate, the budget of the hiring department, and approval from HR.
PSU’s excellent benefits package includes 95% premium paid healthcare; a generous retirement and vacation package; and reduced tuition rates for employee, spouse or dependent at any of the Oregon Public Universitieshttps://www.pdx.edu/human-resources/benefits-overview
PSU’s excellent benefits package includes 95% premium paid healthcare; a generous retirement and vacation package; and reduced tuition rates for employee, spouse or dependent at any of the Oregon Public Universitieshttps://www.pdx.edu/human-resources/benefits-overview
Application Instructions
Additional Information
All Portland State University employees, regardless of work location, must submit either (1) Proof of Vaccination; or (2) have an approved medical or religious exemption, on their first day or employment. To read the full PSU vaccination policy, please visit : https://www.pdx.edu/policies/covid-vaccination.
Additional Application Instructions (deadlines, etc.)
Please list the names, telephone numbers and email addresses for three professional references.
Background Check Required
Yes
If you have questions
Please email Katalya Schweizer atkatalya@pdx.edu
Portland State University (PSU), one of eight institutions of higher learning in the Oregon University System, offers more than 120 undergraduate, master's, and doctoral degrees, as well as graduate certificates and continuing education programs. ...
3 jobsINDUSTRY
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LOCATION
DATE POSTED
July 21, 2023
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