Front Desk Agent

FRONT DESK AGENT

Meliá Orlando Suite Hotel

Celebration, Florida

In a company as large as your world, all that’s missing is YOU.

If you join Meliá Hotels International, you will immediately be empowered to enhance the experience of every guest. We put the emphasis on having a qualified team of people working in an environment where flexibility, motivation, commitment, involvement and enthusiasm prevail. We work together to grow in a company that is the leader not only in our different lines of business but also in people management, one of our main foundations. For those reasons and because we know that you are talented, ambitious, and are seeking to grow and improve as a professional, we are inviting you to come and achieve your dream with us!

Meliá Hotels International is the world’s largest resort hotel company in the world. With 350 hotels worldwide, and growing, the company has been firmly committed to international development.

Values

• Service vocation Because our guest is our reason for being
• Excellence Because we do things right: with professionalism, efficiency and agility
• Innovation Because we anticipate and evolve to be better every day
• Proximity Because we love to share, listen... feel
• Consistency Because we do what we say

Benefits & Perks

• Competitive Compensation: Pay rates that meet or exceed area standards.
• Work/Life Balance: Holiday pay
• Worldwide Hotel Booking Discounts: Amazing discounts to everyone who is part of the company, including our family or friends.
• Partner Discounts: Meliá Hotels International takes advantage of its leading position on the international market, striking deals with other companies to offer our employees products or services at a more competitive price. For example, theme parks, banks, airlines, insurers, and gyms, etc.

Essential Duties:

• Check-in and check-out hotel guests in a timely and professional manner.
• Process all payments according to established procedures.
• Welcome guests in a friendly, prompt and professional manner.
• Register guests, issue room keys, and provide information on hotel services and room location.
• Answer phones in a prompt and courteous manner.
• Up-sell rooms when possible, to maximize hotel revenue.
• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to: posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned bank.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Respond appropriately to guest complaints.
• Make appropriate service recovery gestures in order to ensure total guest satisfaction.
• Book guest reservations for individuals that are requested either by phone or from within the hotel.
• Process cancellations, revisions, and information updates on changes.
• Perform other duties as assigned.

General Duties

• Know your work schedule and follow it with a high degree of reliability.
• Promote and apply teamwork skills at all times.
• Maintain a clean, neat, and orderly work area.
• Utilize protective equipment, when applicable.
• Promote the hotel through goodwill, courtesy, and a positive attitude.
• Continue to learn and grow in your position.
• Comply with hotel policies, procedures, uniform and grooming standards.

This brief job description/responsibilities and/or duties are not intended to be ALL responsibilities or qualifications of the job. EEO/M/F/D/V

Minimum Requirements:

• Front Desk/Guest Services Agent experience at a hotel/resort preferred
• Flexible schedule is required; must be available to work various shifts including mornings, evenings, weekends and/or holidays
• Must be able to read, write and speak English. Other languages preferred.
• Ability to understand guests' service needs.
• Ability to be well organized, maintain concentration and think clearly when multi-tasking and providing service to multiple guests and/or clients within any given period of time.
• Ability to focus on details.
• Ability to work cohesively with co-workers as part of a team.

Only candidates with authorization to work in the U.S.A. will be considered. At this time, no monetary relocation assistance is available.