Front Desk Agent - job 3 of 3

We are currently seeking a full-time Front Desk Agent for our property.

Duties and Responsibilities:

· Register and assign rooms to guests.

· Issue room key and escort instructions to Guest Service Agent or directly to guest.

· Sort, and track incoming mail and messages.

· Transmit and receive messages using all communication avenues.

· Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.

· Keep record of room availability and rate.

· Compute bill, collect payment, and make change for guests.

· Make, confirm, and cancel reservations via all communication avenues.

· Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.

· Make reservation, transportation, or entertainment reservations for guest.

· Deposit guest valuables in hotel safe deposit box.

· Ability to accurately use various office software.

· Have a full working knowledge and expertise of each shift including night audit.

Requirements:

• Minimum lifting of 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, typing.
• Minimum pulling of 20 pounds.
• Standing for long periods of time.
• Must have open availability, working weekends and holiday are required.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Needham Heights, MA 02494: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: In person