Job details

Front Desk Agent

Represents the hotel to the guest throughout all stages of the guest's stay. Determines a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks, and communicates this information to the appropriate hotel personnel. Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work. Maintains guest room key storage, and maintains and supervises access to safe deposit boxes. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. Knows the location and types of available rooms as well as the activities and services of the property

Reports to: Front Office Manager and Front Desk Supervisor

Duties and Responsibilities

Registers guests and assigns rooms. Accommodates special requests whenever possible.

Assists in pre-registration and blocking of rooms for reservations

Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures

Understands room status and room status tracking

Knows room locations, types of rooms available, and room rates.

Information Uses suggestive selling techniques to sell rooms and to promote other services of the hotel

Possesses a working knowledge of the reservations department

Takes same day reservations and future reservations when necessary. Knows cancellation procedures

Files room keys.

Knows how to use front office equipment.

Processes guest check-outs.

Posts and files all charges to guest, master, and city ledger accounts. Follows procedures for issuing and closing safe deposit boxes. Uses proper telephone etiquette. Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel. Coordinates guestroom maintenance work with the engineering and maintenance division. Reports any unusual occurrences or request to the manager or assistant manager. Knows all safety and emergency procedures. Is aware of accident prevention policies. Maintains the cleanliness and neatness of the front desk area. Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts. Systems.

Other shifts may come available.

Hours 3pm -11pm and/or 11pm - 7 am, varies Part Time

15-21 hours a week

Please email resumes.

Part Time Position

Job Type: Part-time

Schedule: