Front Desk Associate/Receptionist

POSITION OVERVIEW

Waxing the City in King of Prussia is looking to hire a superstar Studio Coordinator that is passionate about client service, is a great teammate, and likes to have fun! We pay well, offer benefits (free waxing!), and have a great culture! If you’re interested in the beauty industry, client service, and want growth opportunities, we’d love to talk to you!

Waxing the City offers facial and body waxing services for both men and women. We’re the best at what we do, and we pride ourselves on delivering the best possible client experience for our clients, while having a lot of fun doing it!

JOB DESCRIPTION AND RESPONSIBILITIES:

The Studio Coordinator is the quarterback of the studio. That means helping clients check in/out, answering phones, becoming a ninja at our POS system, supporting our Cerologists, and making the studio hum, all while creating an environment of warmth and professionalism. This is a critical role within the studio!

Here are some details of the job:

• Open and close the studio Greet clients when they arrive, make sure they feel comfortable, and answer any questions they have about services, products, and scheduling Check clients in and out through our POS system Answer phones and respond to subsequent inquiries and appointment bookings Call clients to confirm and reschedule appointments as needed Constant communication with our Cerologists about late clients, early clients, and other client issues Develop knowledge of waxing services and products available to give useful advice to clients and to sell them products Monitor and renew retail product inventory levels; ensure that front of studio (retail area) product displays are properly stocked, organized, and clean Maintain a clean and professional environment, including daily cleaning checklists and other cleaning duties as needed Support management with various operational tasks

OUR VALUES:

We pride ourselves not only on the quality of our service, but also our culture and our values. Every employee we hire must meet our values and exhibit these values in everything they do. Here is our RECIPE: RELATIONSHIPS: We communicate and act respectfully to help each other and provide the best possible experience for our clients. EMPOWERMENT: We enable our employees to be independent, but accountable to each other. COMMUNITY: We give back to the community that serves us, by contributing to local events and organizations. INTEGRITY: We pride ourselves in always doing what is right for the clients, employees and community. PLAY: We have fun and enjoy what we do and why we do it. EXCELLENCE: We do not cut corners to try and save time or money, we strive to always be the best.

MINIMUM QUALIFICATIONS:

Required:

• High school degree or Exceptional client service skills with a positive attitude
• Super nice
• Strong written and verbal skills
• Ability to multi-task in a fast-paced environment
• Strong teamwork skills
• Detail-oriented
• Ability to work nights and weekends

COMPENSATION AND BENEFITS:

• Paid time off after 1 year
• Free waxing
• 40% off all retail products

Job Type: Part-time

Pay: $14.00 - $16.00 per hour

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Work Location: In person