Front Desk Attendant

Job Summary:
Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:

Essential Duties and Responsibilities:

• Consistently offer professional, friendly and engaging service
• Greet members by name and with a smile and create “First Impression” for the club; Check in, welcome and ensure that members and guests have a safe and enjoyable experience
• Answer incoming calls and direct calls accordingly in professional manner and in accordance with 111 Fitness Center greeting script
• Maintain the weight and cardiovascular fitness areas ensuring equipment is clean, functioning properly and used according to guidelines of the facility
• Execute all duties relating to Locker & Laundry Service
• Ensure members and guests are aware of all programming, activities and events available
• Maintain attendance records and ensure all members and guests have registered for the facility
• Assist in promoting the Fitness Center and organize special events as required
• Ensure the Fitness Center is clean and well maintained
• Follow departmental policies and procedures
• Follow all safety and sanitation policies
• Handle member questions and concerns in addition to performing tasks related to: Membership, Marketing, Programming, Locker & Laundry and Operations
• Perform opening and closing functions regarding the front desk; Adhere to assigned schedule and task checklist as closely as possible
Attend required meetings and complete other duties as assigned

Location:
111 South Wacker
Reporting:
You will report to Elissa Peterson, General Manager
Basic Salary:
The offered Front Desk Attendant is at $15.80 per hour
Work Hours:
Monday-Friday 6am-11am (hours may have some flexibility)

Benefits:

• Insurance - Dental and Vision insurance through UnitedHealthcare
• 401K - with company match
• We provide fitness instructor training and significant discounts on these educational programs (Pilates, Group Fitness, Personal Trainer, Yoga)
• Complimentary Club Membership to use any of our FFC locations!
• Open Door Policy - Your managers and the corporate team all have an open door policy
• Diverse and Inclusive Culture - Our team is composed of people from different walks of life who bring their thoughts, ideas, and perspectives to form a welcoming environment
• 25% discounts on Spa, Retail, and Fitness classes for all employees
• Employee appreciation programs
• Various fringe benefits such as Nationwide Pet Insurance, Ventra Benefit Program (pre-tax dollars), T-Mobile Unlimited Talk, Text, and Data, phone plans for only $30 per line (up to 4 lines) and more

Requirements:

• Six (6) months to one (1) year of previous customer service, hospitality, retail (or related industry)
• CPR and First Aid certification required
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Ability to multi-task, demonstrate initiative and strong work ethic; Highly responsible and reliable
• Energetic and enthusiastic personality
• Passionate about the health and fitness industry