Front Desk Coordinator - job 3 of 5

This position is Per Diem and will require a minimum of 2 variable shifts/month

Sollis Health is looking for a passionate, customer service and hospitality-driven, Front Desk Coordinator to play an important role in our member's experience as the first person they interact with when they come into our concierge clinics. You will be a first impression ambassador creating a memorable experience as you take patients through our intake and checkout process.

Responsibilities

• Greeting members/patients in a warm and friendly manner as they enter our clinics ensuring they receive a high-level of customer service
• Managing patient accounts through our EMR to include scheduling appointments, patient intake, registration updates, scanning documents, and daily schedule reconciliation
• Conducting temperature checks and COVID screening questions
• Entering membership leads and patient demographics into Salesforce
• Scheduling follow up appointments for medical evaluations, vaccinations and house calls as appropriate
• Addressing any member questions or concerns in a timely manner and escalating them as needed
• Answering the Sollis medical hotline as needed and directing patients to the appropriate team members for their medical care, billing questions or other needs
• Keeping the office space and the entire clinic clean and presentable meeting Sollis brand standards
• Distributing mail and facilitating mailing items to members and signing for packages on occasion
• Checking inventory, ensuring rooms have adequate supplies, restocking where needed and partnering with the inventory coordinator to order more supplies as needed
• Performing related duties as required

Experience
We believe extraordinary people come from a variety of backgrounds, but ideally, we would expect that you have:

• Associates degree or greater required
• 1-2 years of previous hospitality and/or medical office experience strongly preferred
• Excellent administrative background, especially in managing customers on the phone
• Ability to efficiently execute (and often improve) established office routines and policies

Skills
To be successful in this role, candidates will demonstrate the following:

• Exceptional organizational and attention to detail.
• Excellent communication skills and the ability to work cross-functionally among departments and teams.
• Tech-savvy with the ability to learn new technology quickly.
• Ability to think and work independently, effectively, and efficiently as if running your own business unit
• Ambitious, strong work ethic, and open to new ideas

About Sollis Health