Front Desk Manager - job 3 of 4

YouFit is now the Official Gym of the Miami Hurricanes

Your Purpose:

As the Front Desk Manager at YouFit Gyms, you are responsible for managing operational aspects of the Front Desk for your location. This includes the opportunity to impact all areas of the Front Desk including revenue generation through creating an enhanced gym experience for all members, employees, and guests.

At YouFit we believe showing up is what we do. Because good things happen when you show up. It’s the one universal truth in making magic happen. Because ambitions are personal, really personal. But without exception every single ambition requires determination. And showing up is proof of determination. As part of the team, You matter. We show up. Results happen.

Compensation: Starting at $18.75/hour + Commissions + Monthly Bonus Potential

Availability: Must be available to work weekends

What You will do:

• Achieve supplementary revenue growth including retail sales and upsells
• Responsible for creating a positive member & guest experience: Friendly team, clean environment & well-maintained, functioning equipment
• Alongside the General Manager, successfully provide employee training to new team members of the Front Desk. Provide the General Manager with updated reporting on continued education and development of staff.
• Must successfully manage and oversee the front desk team to perform daily duties. (cleaning, sales, guest entry, etc.)
• Create and maintain the front desk schedule according to YouFit standards, budgetary requirements, and the club’s needs
• Responsible for Front Desk team policy/procedures, low to intermediate customer service issues, and communicating outstanding issues with the General Manager
• Must maintain all front desk logs, work orders, and maintain inventory levels
• Manage all club tickets, including but not limited to facilities tickets, equipment tickets, and IT tickets as well as updates technicians frequently to ensure a fast resolution
• Maintain an aesthetically pleasing Front Desk and lobby area. This includes but is not limited to the cooler, retail displays, and up to date promotional marketing material.
• Responsible for completing Safety and Preventative Monthly inspections.
• Be available and reachable by their staff and leaders during reasonable working hours based on assigned schedule
• Reliable transportation is required and a means of transportation to make the gym bank deposits each week. Traveling within the immediate area of your location is required every week to ensure that outside marketing needs are being met.

What You will bring to the team:

• Knowledge of a formal sales system (preferred)
• Experience in sales and operations management or lead role
• Organized, flexible and resourceful
• Exceptional communication skills
• Experience dealing directly with customers as well as vendors
• Projects a professional and healthy image through dress, behavior, and attitude
• Must have the ability to maintain the Point of Sale system (POS)
• Ability to stand for extended periods
• Must fulfill minimum production requirements every month
• Must be proficient in written and spoken English language
• Experience in the fitness industry (preferred)
• Physical effort required to carry out daily duties such as lifting supplies and gym equipment potentially in excess of 50lbs

Why we are a Fit for You:

We care about your personal and professional goals:

• Our compensation includes additional bonus potential
• NEW! Commission on membership and personal training packages sold
• Our Learning and Organizational Development team is dedicated to employee learning and offers all of our team members the chance to enhance their skills by providing ongoing leadership, sales, and operational training.
• We Encourage, Empower and Engage with our team members to develop skills and knowledge to help grow within our organization.
• Our I.D.E.A. (Inclusion, Diversity, Equality, and Awareness) Committee is dedicated to creating initiatives that make our workplace more inclusive and diverse. This committee is a platform of team members for team members. We encourage our team to have a voice and initiate change.
• Our environment is team-centric, performance-based, fun, competitive, and upbeat.
• We provide a dynamic workplace that encourages teamwork and collaboration.
• We have various team events and competitions throughout the year to increase team engagement and promote a positive work environment.
• We want you to feel involved and connected as a YouFit team member!

We offer a comprehensive benefits package:

• Medical, Dental, Life & Vision Insurance
• Company Paid Life Insurance
• Accident, Critical Illness, Cancer, and Hospital Indemnity Insurance
• Employee, Child, and Spouse Supplemental Life Insurance
• Short Term Disability Insurance
• Employee Assistance Program (EAP)
• 401(k) Retirement Plan upon meeting eligibility requirements
• YouFit Premium+ Membership
• Subscription to Les Mills/YouFit On Demand

BUT Wait...We've recently added more!

• Mental Health Services at no charge and no annual cap with Medical Plan Enrollment
• Service and Philanthropy Events within the Community
• Employee Referral Program with cash bonus-unlimited referrals!
• Exclusive Discounts on TicketsAtWork
• Discounted Personal Training
• Discounted Personal Trainer Certifications
• EatLove Subscription
• NEW! 20% Discount on Fresh Meal Plans
• NEW! Discounts on apparel and gear from several brands
• NEW! Education & Professional Development with free CEU’s
• Here's the kicker... we even offer PET insurance!

Have we proved YOU matter yet? Apply Today!

YouFit Gyms provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Job Type: Full-time

Pay: From $18.75 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

Application Question(s):

• Are you available to work on weekends?

Experience:

• Supervisory: 1 year (Preferred)
• Sales: 1 year (Preferred)

Work Location: In person