Front Desk Receptionist

At AAA Western and Central New York, our Associates are committed to providing our members with a totally satisfying experience. Therefore, we seek Associates who are dedicated to this purpose, people who truly demonstrate compassion, empathy and unsurpassed service. These are the people that help us create a loyal membership base that strengthens our mission—to be our members’ most trusted provider of high quality automotive, travel, insurance and other relevant products and services that offer safety, security, peace of mind, value and convenience.

AAA Western and Central New York is regularly recognized as one of the best & healthiest places to work in the WNY & CNY area. In addition to a market competitive salary, Associates are eligible for a wide selection of benefits (dependent upon position) including:

• Medical, Dental, Life and AD&D Insurance
• Potential for remote work & flexible work schedules
• Pre-Tax & Roth 401(k) plan with company match
• Health Spending Accounts with company contribution & Flexible Spending Accounts
• Company Paid Short-term & Long-term disability
• Paid time off
• Tuition reimbursement & company-paid training programs
• FREE AAA membership & travel / product discounts

Job Responsibilities

40% Customer Service- Provide outstanding service to members to create totally satisfied member experiences and loyalty to AAA. Coordinate the member experience from start to finish by appropriately recommending Membership, Travel, Insurance and Visa products. Assign member to the appropriate AAA associate best skilled to successfully serve the member needs. Bring passion and positive attitude to daily interactions with co-workers and members.

40% Sales Support- Promote and sell AAA products and services, including the AAA Visa credit card, utilizing the AAA sales process to determine member needs and provide the best recommendations. Collaborate with manager to set individual monthly sales goals and create a plan to achieve them. Provide referrals to Travel and Insurance Sales associates.

20% Branch Operations- Manage the branch traffic flow, member wait time and member experience by understanding the needs of each member. Create innovative ways to improve current operations and streamline procedures. Keep informed of new developments in policies, procedures, work methods and AAA product lines. Follow all office safeguard procedures and secures club assets. Assist with processing weekly travel store inventory orders.

Job Specific Requirements

• Working knowledge of computer software and ability to effectively navigate multiple systems.
• Desire and ability to sell, upsell and cross-sell a variety of products and services
• Complies with federal and/or state mandated regulations and licensing.

Experience

• 1 year(s): Customer service and sales experience.

Education

• High School or better