Front Desk Representative - Home Health Care

Job Title: Front Desk / Administrative Assistant

Company: Home Health Care, Inc.

Compensation: $19 - $22 per hour

Schedule: Full-Time Monday – Friday | 8am to 5pm

Location: Golden Valley, MN

Position Overview:

We are seeking a highly organized and detail-oriented individual to join our team as a Front Desk Agent/Administrative Assistant at our home office in Golden Valley! As the first point of contact for clients, caregivers, and visitors, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our administrative functions. This position requires excellent communication skills, multitasking abilities, and a compassionate approach to serving our clients and caregivers.

Responsibilities:

· Greet and welcome clients, caregivers, and visitors in a warm and professional manner.

· Answer and direct incoming calls, taking messages and delivering them promptly to the appropriate person.

· Manage the reception area, ensuring it is clean, organized, and well-stocked with necessary supplies.

· Maintain a professional and friendly atmosphere at the front desk, making all individuals feel valued and respected.

Administrative Support:

· Assist with various administrative tasks, including data entry, filing, and document management.

· Prepare and distribute correspondence, memos, reports, and other administrative materials as requested.

· Assist with maintaining accurate client and caregiver records, ensuring compliance with privacy regulations.

· Assist with billing and invoicing processes, including verification and collection of relevant information.

Customer Service:

· Provide exceptional customer service to clients, caregivers, and visitors, addressing inquiries and concerns promptly and professionally.

· Act as a liaison between clients, caregivers, and the management team, ensuring effective communication and problem resolution.

· Maintain a compassionate and empathetic approach when interacting with individuals, demonstrating sensitivity to their needs.

Qualifications:

· High school diploma or equivalent; additional administrative or customer service training is a plus.

· Proven experience in a front desk or administrative support role, preferably in a healthcare or home care setting.

· Excellent organizational and time management skills, with the ability to prioritize tasks effectively.

· Strong interpersonal and communication skills, both verbal and written.

· Proficiency in using office equipment, including telephone systems, fax machines, and computer software (e.g., Microsoft Office Suite, scheduling software).

· Attention to detail and accuracy in data entry and record-keeping.

· Ability to maintain confidentiality and adhere to privacy regulations.

· Compassionate and patient demeanor, with the ability to remain calm in challenging situations.

· Flexibility to adapt to changing priorities and work collaboratively in a fast-paced environment.

If you are passionate about making a difference in the lives of others and possess the necessary skills and qualifications, we invite you to apply for the Front Desk/Administrative Assistant role at our home care agency. Join our dedicated team and contribute to providing quality care and support to our clients and caregivers.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits: