Front Office Agent - job 1 of 2

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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Greets and registers guests, provides prompt and courteous service, and maintains/closes out guest accounts while standing at the Front Desk, utilizing a computer, to meet the Sonoma Mission Inn’s high standard of quality.

Including the following. Other duties may be assigned

• To greet, welcome and farewell guests pleasantly and professionally.
• To complete the registration process by accurately verifying, inputting, and retrieving information.
• To promptly answer the telephone and respond to all guests inquiries with accurate information.
• To be familiar with SMI, all the facilities and services offered.
• To be timely, accurate and courteous during all interaction with guests.
• To maintain current and correct posting of all charges.
• To close guest accounts at time of checkout with assertion and satisfaction and in the event of dissatisfaction, negotiate compromise.
• To be knowledgeable regarding all guestrooms and suites.
• To do each Front Desk procedure accurately, consistently and completely.
• To become familiar with daily events, times and locations within the hotel.
• To become knowledgeable of hotel outlets and services offered to include hours of operation.
• To work closely with bell staff to ensure smooth arrival and departure of guests.
• To keep uniform neat and clean and be well groomed in accordance with SMI policy.
• To be punctual and have excellent attendance.
• To be safety conscious.
• To take good care of hotel and guest property.
• To perform cashier audit completely and accurately.
• To adhere to cash activity and house bank agreement.
• To handle guest requests inquiries and complaints in a pleasant, professional and accommodating manner.
• Covering Royal Service Shifts as needed is required

Salary - $23 hourly

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Customer service experience a benefit
• Guest service skills, good communication skills, and memorization skills.
• Computer knowledge
• Cash handling
• Able to work weekends and holidays

Fairmont Sonoma Mission Inn & Spa, an elegant Spanish mission-style Inn, boasts exceptional accommodation in the heart of Wine Country. As one big team, community of service professionals, we come together and work with a common purpose to welcome, connect and serve others.

Visa Requirements: Applicants must be able to provide proof that they are legally able to work in the United States.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.