Job details

Front Office Coordinator Float - St. Louis, MO

Overview:

Greater Purpose and Core Values: Athletico’s Greater Purpose is to empower people, inspire hope and transform lives. We accomplish this by providing exceptional, progressive, and cost-effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury. This is accomplished through building on our Core Values of one team, understanding our business, recognition, people-focused, accountability, continuous innovation and trust and integrity, which are the foundation for our unique culture.

This position would include traveling to and from clinic locations, which includes the below locations: Downtown St. Louis, Central West End, University City, Brentwood, South City, Fenton, Fenton Work Center, Eureka, Des Peres, Chesterfield, Chesterfield Valley

Position Summary: Reporting to the Clinic Manager, the Patient Experience Coordinator (similar to medical receptionist and office coordinator roles) is the owner of the patient’s first and last impression and front-office experience and delivers first-class customer service throughout the patient’s physical therapy journey at Athletico.

Benefits offered with this full time position:

Medical, dental and vision (eligibility begins day one of employment)
15 days PTO (accruing starts immediately upon hire)
6 Major Holidays off plus 2 floating holidays yearly
Physical Therapy Benefits
Fertility Benefits
Paid parental leave
Pre-Tax & Roth 401K (for 21+) with quarterly company match
Pet insurance
Student Loan Resources
Well-being programs (EAP and Headspace app) and more…

Responsibilities:

Essential Duties and Responsibilities:

Creation and maintenance of an environment that ensures the highest level of customer service to all
Providing professional, friendly and compassionate service to all patients and staff in person and/or via telephone communication
Setting expectations for physical/occupational therapy services including but not limited to patient intake paperwork, insurance benefits, preauthorization, outcome measures, payment on account and layout per company best practices
Accurate scheduling and registration of patients
Obtaining and verification of patient insurance information, and manage patient insurance requirements such as pre-authorizations
Informing Athletico’s patients of insurance benefits, which will include conversation around patient balance and options to pay. This also includes collecting patient balances, co-payments, self-pay and durable medical equipment payments per company guidelines
Timely communication via email, phone, and/or in person
Serving as the liaison between attorneys, Resource Center departments , clinical staff, insurance companies, adjusters and nurse case managers and patients
Managing the communication of patient progress to physicians, nurse case managers, adjusters , attorneys via fax, email or phone
Running the daily/weekly Portal and NextGen reports. Review and identify next action(s)
Supporting the Facility Manager with daily operations of the clinic
Supporting the Regional Manager and Regional Service Manager as requested to help grow the business
Onboarding of new employees/verifying I-9 Perform all duties and special projects assigned per specified deadlines
Training all staff on administrative duties, company protocols and best practices
Ordering of office/clinic supplies
Ensuring they maintain flexibility to perform rehabilitation aide position requirements if and when clinic requires support
As applicable per location, could be responsible for urine and/or saliva collection for post offer drug screening.
Other duties as assigned by the Facility Manager and/or Regional Service Manager

Job Requirements/Specifications:

Strong customer service skills
Strong organizational skills, goal oriented, and attention to detail
Ability to communicate in a clear, concise and professional manner
Ability to work independently as well as part of a team and work in a fast paced environment
Ability to multitask and prioritize
Reliable/Punctual/Flexible

Qualifications:

Education and Experience: The requirements listed below are representative of the knowledge, skill, and/or ability required.

Minimum of a high school diploma or GED required
Strong background in providing excellent customer service skills preferred
Proficient with Microsoft Word, Outlook, and Excel preferred or a similar version such as Libre Office
Knowledge of healthcare insurance benefits and coverage preferred
Work well in a team atmosphere and have a strong sense of leadership skills
Enjoy interacting with people

Essential Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Patient/Client Satisfaction: Providing exceptional customer service that exceeds expectations
Accountability: Accepting responsibility for my action, decisions, and behaviors
Continuous Improvement: Developing personally and professionally and being open to coaching consisting of positive and constructive feedback
Teamwork: Collaborating to achieve a common goal

Language Skills:

Ability to read, write and speak English proficiently

Physical Demands: The physical demands describe here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus
While performing the duties of this job, the employee is regularly required to talk and hear
Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms
Occasionally lift and/or move up to 20-25 pounds
Fine hand manipulation (keyboarding)
Travel may be required to existing or new Athletico locations or corporate onsite meetings

Athletico is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

By Athletico

At Athletico, everything we do is focused on our core purpose of enhancing people’s health and quality of life. Our mission is to empower people, inspire hope and transform lives.

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INDUSTRY

Health Care Services & Hospitals

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LOCATION

Hybrid, based in Oak Brook, IL

DATE POSTED