Front Office Manager

Inspiring and engaging. As a Front Office Manager, you will show your leadership and interpersonal strengths to maximize the Rooms Operations, and ensure an exceptional guest journey.

Do you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Claremont Club & Spa.

Every day you will be responsible for engaging with our guests, clients and colleagues. You will create the essential Berkeley experience at the hotel that has been a Bay Area icon for over 100 years. You will be given the responsibility to ensure that our guests and colleagues feel WELCOMED, CARED FOR and INCREDIBLE. Being part of the Claremont family is more than providing warm and consistent service. As an ambassador of Claremont Club & Spa, you will take the initiatives necessary to turn moments into memories by taking the time to understand our guests’ purposes: why are they staying at Claremont Club & Spa, what is their length of stay and what are their preferences and passions?
Making our guests feel heard and cared for creates an emotional connection to our brand and builds loyalty.

These emotional connections are not just for guests. As part of the Claremont family, you will be tasked with creating impactful relationships with your colleagues.

As a Professional Leader, you will lead yourself through: positive orientation, self-development self-management, problem solving and decision making. You will lead others through: leading and engaging with your team, developing others and communicating effectively. You will lead the business by: being guest-focused, forward-thinking and planning, business awareness and business improvement.

If creating these lasting relationships and experiences excites you, read more about how your role supports our vision of continuing to create the essential Berkeley experience!
Are you outgoing, energized creating great guest experiences, and results driven? If yes, you could be our next Front Office Manager! In this role, you are responsible for overseeing daily operations of the Front Desk and Royal Service departments. This includes operational supervision, scheduling, coaching, and directing of approximately 20+ Colleagues.

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  Exemplifying the values of a service focused organization
• Frequent and direct contact with guests, both in proactive and recovery situations
• Regular coaching of leaders and front line employees to optimize performance
• Scheduling and payroll management for team of 30+ employees
• Coordination with multiple departments to achieve the desired guest and employee experience
• Overseeing adherence to brand guidelines for loyalty programming
• Weekend coverage
• Ensure service standards are met and exceeded and actively seeking feedback and follow up on Guest comments
• Strong ability to work effectively amongst a large management team with shared responsibilities
• Develops and implements new systems and standards to improve guest experience
• Overseeing the Group and Conventions from a Front Office perspective from the pre-convention to post-convention stage
• Acts as liaison with key departments (Housekeeping, Reservations) to ensure a seamless arrival, stayover and departure process
• Participates in interviewing, recruiting of new team members
• Strong knowledge of emergency procedures and general crisis situation procedure
• Supports company and hotel policies and procedures including the promoting and participation of Employee Engagement, Sustainable practices and Health & Safety initiatives
• Manage room inventory, payroll and expenses to achieve profitability targets
• Other duties as assigned Exemplifying the values of a service focused organization
• Liase with VIP parties and special attention guests
• Strong knowledge of emergency procedures and general crisis situation procedure
• Participates in scheduling, supervising and training of Reception Managers, Front Office staff including performance evaluations and development reviews

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  Service focused personality is essential and previous leadership experience required
• Proven record of growth of service and engagement performance indicators
• Previous experience in similar position a strong asset Assistant Front Desk Manager role an asset
• Minimum 3-5 years’ experience in hotel front office operations, ideally in 300+ key property with strong business segmentation, 3+ star/diamond property
• Working knowledge of Oracle property management systems or similar
• Experience employees
• Leadership experience in a unionized environment
• Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties
• Able to work calmly under pressure in a fast-paced and constantly changing environment
• Possess excellent interpersonal, written and verbal communication skills
• Excellent team player
• Proven ability to influence employees to excellence
• Solid knowledge of Front Office and Housekeeping Procedures
• Post-Secondary School Education with Diploma or Degree in Hotel Management an asset

Visa:

Must be able to provide proof of eligibility to work in the United States

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Claremont Club & Spa is an Equal Employment Oppourtunity Employer EEOE M/F/V/D

Salary:

$78,000 to $100,000 USD Per Year

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

All your information will be kept confidential according to EEO guidelines.