Product Manager - Activation

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.

With $138M in funding, Front is backed by Sequoia Capital, and other leading venture capital firms, as well as independent investors including top executives of Atlassian, Okta, Qualtrics, and Zoom. Front was recently named to Wealthfront’s Career-Launching Companies in 2021. We have also been recognized on LinkedIn’s 2020 Top Startups, The New York Times’ The Next Wave of‘Unicorn’Start-Ups, Fortune’s Best Small Workplaces, and Glassdoor’s Best Places to Work. 

As the Activation Product Manager, you will be responsible for driving user acquisition, activation, and revenue expansion opportunities for Front. You will work closely with cross-functional teams including engineering, design, data analytics, and marketing to identify growth opportunities, develop a strategy, and execute on your roadmap to achieve business impact.

What you’ll do:

• Define and communicate product vision, goals, and roadmap based on market research and business objectives.

• Gather requirements, prioritize features, and balance short-term needs with long-term goals.

• Collaborate with cross-functional teams to translate requirements into actionable user stories and specifications.

• Lead product development process from concept to launch, ensuring quality and user satisfaction.

• Define KPIs, monitor product metrics, and gather feedback to identify areas for improvement.

• Communicate product updates and milestones to stakeholders, fostering alignment and collaboration.

What skills & experience do you need?

• 4+ years of experience in product management, growth hacking, or related roles, in a technology-driven environment.

• Data-driven: you understand how to leverage data to derive insights and guide product decisions

• Execution-oriented: you’re highly organized; you’re comfortable managing many work streams; you know how to make the right trade-offs; you help teams ship on time

• Excellent communication and collaboration skills, with the ability to work effectively across teams and influence stakeholders at all levels.

• Creative thinker with a passion for innovation and experimentation, coupled with a strong focus on execution and results.

• Collaborative and low-ego: you work well with all kinds of personalities; you are able to rally multiple teams around your objectives.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

The target SF base salary range for this full-time position is $160,000 to $195.000 Individual compensation packages are based on factors unique to each candidate, including job-related skills, experience, qualifications, work location, training, and market conditions. At Front, we take a market based approach to pay. In addition to cash compensation (which includes base salary and, where applicable, may include commissions or overtime pay), Fronteers are eligible to receive equity in the company. This resource will provide additional information on our location zone designations. If you have questions, please speak with a member of our Recruiting Team for additional information. 

What we offer

✨ Competitive salary

🤝 Equity (we are post-series D & backed by some of the best VCs in the US)

🏥 Private health insurance fully covered by Front

💪 Flexible Fridays - learn more here!

🏡 Flexibility to work from home 3 days/week (unless posted as a full-remote role)

🛋 Mental health support with Modern Health

🍼 Family planning support with Maven

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice.