Senior Infrastructure Engineer

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.

Through building tools and products for other engineers, our infrastructure team acts as a team multiplier - think auto-scaling, horizontal sharding, scalable storage systems, application performance monitoring, and more. We are in the early phases of building out our next-generation cells architecture that will support a scale orders of magnitude greater than what we can today. Curious? Talk to us, we’d love to tell you more.

What will you be doing?

• Building and automating our next-generation cells architecture, a horizontal scaling platform that allows us to support growing customers all over the world

• Automate rebalancing of our customers across our cells to spread the load (without downtime!)

• Design and implement a new Kubernetes staging environment that engineers can spin up in under a minute

• Build tools to scale developer workflows for a >50 person engineering team, for example, schema migration automation tool to run online MySQL migrations across a large number of production database shards

• Troubleshoot and resolve low-level bugs and issues, e.g. memcached throughput exceeding AWS caps, network partitions in our AWS VPC

• Design, deploy and operate asynchronous work queues, high-volume storage systems, high-throughput systems: you should not be afraid of writing code that will decide to start or stop 1000 servers

What skills and experience do you need?

• Be excited about cloud infrastructure!

• Product mindset, we’re a product company on a mission to “advance how people work”

• Industry experience with highly available, large-scale distributed systems at a large-scale internet service

• Experience working on software systems built atop Amazon Web Services

• Fluency in a dynamic language like Javascript, Python, Ruby, or similar

• Strong track record of launching and delivering projects of significant complexity and high level of ambiguity

• Understand the trade-offs in employing different technical solutions to a problem, valuing pragmatism over idealism

• Ability to thrive in a dynamic, fast-paced, collaborative, and high-growth environment

• Full professional English proficiency

Bonus:

• Experience as a tech-lead of an infrastructure team

• Experience scaling data stores such as MySQL and Elasticsearch

• Advanced Linux systems engineering skills

• Experience with Kubernetes and Docker

The San Francisco hiring salary range for this full-time position is $153,000 - $200,000 USD. Individual compensation packages are based on factors unique to each candidate, including job-related skills, experience, qualifications, work location, training, and market conditions. At Front, we take a market-based approach to pay. In addition to cash compensation (base salary, which may include commissions or overtime pay where applicable), Fronteers are eligible to receive equity in the company. This resource will provide additional information on our location zone designations. If you have questions, please speak with a member of our recruiting team for additional information.
These ranges may be modified by Front at our sole discretion in the future

What we offer

• Competitive salary

• Equity (we are post-series D & backed by some of the best VCs in the US)

• Private health insurance, including plan options at no cost to employees

• Focus Fridays - learn more here!

• Flexibility to work from home 3 days/week (unless posted as a full-remote role)

• Mental health support with Workplace Options

• Family planning support with Maven

• $100 per month Lifestyle Stipend to spend on fitness and other activities

• Wellness Days - Fronteers get an additional day off on months with no holidays

• Winter Break - Our offices are closed from Christmas to New Year's Day!

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice.