Senior Product Manager - Platform

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.

With $138M in funding, Front is backed by Sequoia Capital, and other leading venture capital firms, as well as independent investors including top executives of Atlassian, Okta, Qualtrics, and Zoom. Front was recently named to Wealthfront’s Career-Launching Companies in 2021. We have also been recognized on LinkedIn’s 2020 Top Startups, The New York Times’ The Next Wave of‘Unicorn’Start-Ups, Fortune’s Best Small Workplaces, and Glassdoor’s Best Places to Work. 

We’re looking for a Senior Product Manager to join our product management team and lead the development of our Platforms product group. This group is responsible for our message deliverability infrastructure as well as our external facing developer platform, APIs, and SDKs. Together, these surface areas power millions of conversations, thousands of custom workflows, and dozens of partner integrations. This PM will be responsible for developing and executing the strategy to support the continued growth of these platforms to greater scale and wider use cases for our customers and partners

What will you be doing?

• Build a compelling strategy and roadmap based on insightful understanding of customer and developer needs, market opportunities and technical capabilities 

• Drive learning/insights and revenue through iterative product development

• Manage a roadmap against KPIs and product goals

• Partner cross-functionally with Engineering, Design, Customer Success, Marketing and Sales to innovate and execute product initiatives across the company

• Rally teams to work together towards a common goal; oversee many moving parts to ensure deliverables are met on time

• Write specs, manage project execution, and define product roll-out strategy

• Discover and present new product insights by analyzing qualitative and quantitative customer data

• Conduct user research & user testing to collect new customer insights

What skills & experience do you need?

• Product management experience, preferably at a SaaS or consumer technology company

• Some technical expertise, not necessarily enough to write code, but enough to understand the APIs and SDKs that power our platform, and to communicate with customers and developers about them

• Empathetic: you understand what users need and any issues that your teammates face

• Execution-oriented: you’re highly organized; you’re comfortable managing many work streams; you know how to make the right trade-offs; you help teams ship on time

• Collaborative and low-ego: you work well with all kinds of personalities; you work well with teams across multiple geographies

• Data-driven: you understand how to use data to guide product decisions

• Solutions-oriented: you are resourceful and drive progress with a positive, entrepreneurial approach

• You have clear, structured thinking and excellent communication skills

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

The target SF base salary range for this full-time position is $150,000 to $215,000.00 Individual compensation packages are based on factors unique to each candidate, including job-related skills, experience, qualifications, work location, training, and market conditions. At Front, we take a market based approach to pay. In addition to cash compensation (which includes base salary and, where applicable, may include commissions or overtime pay), Fronteers are eligible to receive equity in the company. This resource will provide additional information on our location zone designations. If you have questions, please speak with a member of our Recruiting Team for additional information. 

What we offer

✨ Competitive salary

🤝 Equity (we are post-series D & backed by some of the best VCs in the US)

🏥 Private health insurance fully covered by Front

💪 Flexible Fridays - learn more here!

🏡 Flexibility to work from home 3 days/week (unless posted as a full-remote role)

🛋 Mental health support with Modern Health

🍼 Family planning support with Maven

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice.