Senior Software Engineer, Security

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.

We are looking for an experienced software engineer to help build the frameworks, systems, tools, and product features to enable the best security practices.

What will you be doing?

• Own key services that power Front’s Security and lead architectural evolutions to solve Security challenges.

• Collaborate with product managers and other engineers to design, implement, and test new features to improve customer security

• Partner with other teams at Front to constantly improve our defensive model

• Communicate security risks to stakeholders and engineers

What skills and experience do you need?

• Product mindset, we’re a product company on a mission to "advance how people work”

• Industry experience working on security systems at a large-scale internet service

• Experience working on software systems built on top Amazon Web Services

• Fluency in a dynamic language like Javascript, Python, Ruby, or similar

• Strong understanding of core internet technologies (e.g. TCP/IP)

• Strong track record of launching and delivering projects of significant complexity and high level of ambiguity

• Understand the trade-offs in employing different engineering solutions to a problem, valuing pragmatism over idealism

• Experience and interest in security best practices

• 5+ years of experience

$164,000 - $215,000 a year

The San Francisco hiring salary range for this full-time position is $164,000 - $215,000 USD. Individual compensation packages are based on factors unique to each candidate, including job-related skills, experience, qualifications, work location, training, and market conditions. At Front, we take a market-based approach to pay. In addition to cash compensation (base salary, which may include commissions or overtime pay where applicable), Fronteers are eligible to receive equity in the company. This resource will provide additional information on our location zone designations. If you have questions, please speak with a member of our recruiting team for additional information.

Zone 1: USD $164,000 - $215,000

Zone 2: USD $148,300 - $192,280

Zone 3: USD $140,100 - $181,608

These ranges may be modified by Front at our sole discretion in the future

What we offer

✨ Competitive salary

🤝 Equity (we are post-series D & backed by some of the best VCs in the US)

🏥 Private health insurance fully covered by Front

💪 Flexible Fridays - learn more here!

🏡 Flexibility to work from home 3 days/week (unless posted as a full-remote role)

🛋 Mental health support with Modern Health

🍼 Family planning support with Maven

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice.