Solutions Engineer

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.

Front is looking for a Solutions Engineer to join a world-class Solutions & Services organization. As a Solutions Engineer, you’ll develop deep technical product expertise and play a critical role in defining, designing, and implementing creative product solutions that expand the reach of Front’s platform to connect and interface with 3rd party applications and systems.

The Solutions Engineer partners closely with Account Executives during the pre-sales phase, acting as the primary technical contact for our most significant and strategic prospects. This role involves collaborating cross-functionally with various internal stakeholders. Daily tasks may include strategizing with Account Executives on product demos, presenting ROI analyses to C-level executives, managing pilot projects, working with product teams to influence new feature development, and leading webinars for virtual audiences. The Solutions Engineer is essential in bridging technical expertise with client needs to drive successful outcomes.

Customers are unpredictable by nature, therefore, a successful candidate needs to be able to thrive in an environment that’s more dynamic than most. If you’re excited by the idea of helping customers maximize and realize value, this just might be the role for you!

What will you be doing?

• Partner with Account Executives to engage with our top prospects and ensure they maximize the value they’re receiving from Front, aiming to close new business deals.

• Work with customers to understand and validate technical requirements.

• Customize and deliver product demonstrations that are focused on highlighting the unique value and benefits tailored to the client’s specific needs.

• Act as the technical project manager for pilot projects, ensuring they meet client expectations.

• Collaborate with product teams to influence the development of new features based on customer feedback.

• Understand Front’s API inside and out so you can come up with creative solutions and confidently guide customers through them.

What skills and experience do you need?

• 3-5 years of solutions engineering or architecture preferably at a SaaS company with complex workflow automation products or customer support platforms.

• Proven success in partnering with sales teams, preferably in an enterprise SaaS capacity.

• Strong understanding of software design principles and architecture patterns.

• Experience developing and implementing custom solutions between multiple platforms with available API endpoints.

• Proven ability to work independently and as part of a team, collaborating with sales and support teams, preferably in an enterprise SaaS capacity.

• Experience speaking to C-level, IT and security with acumen.

• Excellent communication skills - written and verbal.

• Bonus: A working knowledge of relevant technologies, including Email, Ticketing Systems, SMS, CRMs, IDPs, ERPs, & ETL.

This position is hybrid, expected to be in our Paris office on Tuesdays and Thursdays.

What we offer:

• Competitive salary

• Equity (we are post-series D & backed by some of the best VCs in the US)

• Private health insurance, including plan options at no cost to employees

• Focus Fridays - learn more here!

• Flexibility to work from home 3 days/week (unless posted as a full-remote role)

• Mental health support with Workplace Options

• Family planning support with Maven

• 75 Euro per month Lifestyle Stipend to spend on fitness and other activities

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice