Field Service Engineer I - Ultrasound (Georgia territory)

Position Overview

The Field Service Engineer I – US is responsible for performing scheduled service work on systems within a service area, and some unscheduled work in the service area with the assistance of technical support, as directed.

Company Overview

FUJIFILM Healthcare Americas Corporation is a comprehensive healthcare company that has an extensive range of technology and expertise in the detection, diagnosis, and treatment of diseases. Fujifilm’s innovative portfolio includes solutions spanning diagnostic imaging, enterprise imaging, endoscopic imaging, surgical imaging, and in-vitro diagnostics. The company is headquartered in Lexington, Massachusetts. For more information, please visit healthcaresolutions-us.fujifilm.com.

FUJIFILM Holdings Corporation, headquartered in Tokyo, leverages its depth of knowledge and proprietary core technologies to deliver innovative products and services across the globe through the four key business segments of healthcare, electronics, business innovation, and imaging with over 70,000 employees. Guided and united by our Group Purpose of “giving our world more smiles,” we address social challenges and create a positive impact on society through our products, services, and business operations. Under its medium-term management plan, VISION2030, which ends in FY2030, we aspire to continue our evolution into a company that creates value and smiles for various stakeholders as a collection of global leading businesses and achieve a global revenue of 4 trillion yen (29 billion USD at an exchange rate of 140 JPY/USD). For more information, please visit: www.fujifilmholdings.com.

For further details about our commitment to sustainability and Fujifilm’s Sustainable Value Plan 2030, click here.

Job Description

Duties and responsibilities

• Performs preventative maintenance as directed.
• Performs unscheduled maintenance work with the assistance of technical support.
• Is able to work independently on preventative maintenance work, but typically requires assistance on unscheduled maintenance work.
• Performs installations and de-installations of products and a wide variety of peripheral equipment as directed with some assistance.
• Must maintain excellent working relations with field personnel, home office personnel, and management.
• Must maintain timely and effective communications with the management team to escalate issues and customer concerns. Performs the administrative duties associated with the job, including electronic expense reports, weekly timecards, electronic reporting functions such as work orders, service appointments, start times, parts inventory, consumption and returns, assigned computer-based training, and QA/RA work.
• Keep up to date on administrative responsibilities such as maintaining customer service orders and internal service records per Fujifilm policies.
• Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem-solving.
• Ensures that all administrative duties and paperwork are completed neatly, accurately, and submitted promptly.
• Must be prepared to work odd hours and overtime hours on occasion and travel as required.
• Promote service contract and extended warranty to billable customer and current customer under service contract for renewal as directed
• Responsible for maintaining exceptional customer relations.
• Responsible for maintenance of assigned tools/test equipment and spare parts.
• Responsible for returning parts in the required time frame.
• Responsible for promoting, both internally to the company and externally, the image and reputation of HCUS.
• Establishes and maintains collaborative relationships with business strategy, sales, marketing, clinical application support, operation, accounting, finance, and other related divisions to support successful ultrasound business.
• Performs other duties as assigned
• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements, and all other applicable laws, regulations, and standards.
• Comply with and pass all requirements for vendor credentialing as part of gaining access to hospitals and facilities to perform assigned job duties.

Qualifications

• Associate's degree in electrical engineering, electronics or computer science discipline, or equivalent experience.
• Minimum one year of previous field service experience.
• Knowledge of assigned equipment to provide timely repair and effective maintenance.
• Requires active listening skills and above-average customer service skills.
• Requires sound organization and administrative skills, self-starter a must along with the ability to maintain paperwork to FDA and company required standards.
• Excellent analytical and communication skills with the ability to communicate technical issues in an easy-to-understand manner.
• Capable of operating test equipment related to the job (oscilloscope, meter, diagnostic testers, etc.).
• Valid driver’s license and safe driving record.

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

This position typically works in usual medical and clinical working environments, including sites under construction.

• Standing/Walking:
  • This activity occurs frequently and prolonged/repetitively.
• Sitting:
  • This activity occurs frequently and prolonged/repetitively. Including when driving to customer sites and/or flying.
• Lifting/Carrying:
  • This activity occurs infrequently and periodic with light hand tools, a tool bag, cabinet covers weighing from 1-20 lbs., diagnostic test equipment which weighs from 5-60 lbs., fluid testing container weighing 30 lbs., and replacement components which may weigh from 1-40 lbs.
• Bending:
  • This activity occurs occasionally and period/prolonged in the lower back. It occurs with a variety of tasks.
• Kneeling/Crawling/Crouching:
  • This activity occurs occasionally and periodically/prolonged. It occurs primarily in the wiring process as well as accessing the lower panels of the US products.
• Balancing:
  • This activity occurs rarely and periodically and occurs when the worker is standing on the ladder as mentioned above.
• Twisting:
  • This activity occurs rarely and periodically in the lower back. It may occur with some of the tasks performed.

Additional requirements

• Must have a valid driver's license with a safe driving record.
• Must possess good interpersonal skills.
• Must be reliable and able to work independently.
• Must project a professional image.

Travel

• Up to 100% based on business needs. May include overnight and air travel.

In the event that COVID-19  vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.  

Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements. 

For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.

EEO Information

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

ADA Information

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (hcushr.department@fujifilm.com or (330) 425-1313).