Job details

Fulfillment Specialist I

Overview:

We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable.

How you can make a difference

This position requires a high degree of multi-tasking. You will learn and become an expert in a multitude of variations associated with our products and partner implementations. Excellent communication skills are required. You must have an attention to detail and be able to properly prioritize projects. This position will work under supervision and with other teams and departments.

Success in this position will require monitoring files, understanding processes, the ability to solve problems and effectively communicate both internally and externally. You must drive to keep yourself and others held accountable to deadlines and follow up with internal and external parties, while maintaining a high level of professionalism. Microsoft Office suite skills are required. Adobe suite skills preferred.

What you’ll be doing

Perform daily and monthly fulfillment tasks of print and debit card materials related to HealthEquity’s health care accounts and commuter/transit benefits (including daily print production files, monthly account statements, annual tax forms, etc.)
Work directly with print and fulfillment vendors to ensure expectations are met
Assist in updating various materials and forms to be posted online in member and client portals
Review vendor proofs and verify welcome kit setup with print production vendors
Ownership of the special mailings process to print and mail letter communications, including scheduled letters and one-time requests
Work closely with Communications team to maintain print and mail processes
Become knowledgeable of the Workfront app and use to manage communications requests
Fulfill special requests related to card package collateral and cards such as expediting cards and materials to members or clients
Collaborate with internal teams including Communications, Marketing, Member and Client Services, Account Management to assist with various internal projects as they relate to fulfillment

What you will need to be successful

Bachelors degree in marketing or communications is preferred
2-3 years of experience in an operational role preferably related to fulfillment.
Some printing and mailing experience with print vendors
Strong PC skills including MS Excel, Word, Access, and PowerPoint
Ability to manage work in Workfront and SharePoint apps
Be a strong team player, well organized and able to handle multiple assignments and responsibilities simultaneously
Solid analytical and problem-solving skills
Excellent communication skills
An understanding of healthcare financial accounts (HSA, FSA and HRA) and Commuter/Transit benefits is highly desirable
Adobe suite skills preferred with an emphasis on InDesign, Illustrator, and/or Photoshop

#LI-Remote

This is a remote position.

Salary Range: $14.25 To $20.00 / hour Benefits & Perks:

The compensation range describes the typical minimum or maximum base pay range for this position. The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives as part of the total compensation package, in addition to a full range of benefits including:

Medical, dental, and vision
HSA contribution and match
Dependent care FSA match
Full-time team members receive a minimum of 18 days of annual PTO and 13 paid holidays per year
Adventure accounts
Paid parental leave
401(k) match
Personal and healthcare financial literacy programs
Ongoing education & tuition assistance
Gym and fitness reimbursement
Wellness program incentives

Come be your authentic self:

Why work for HealthEquity

HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth. Join us and discover a work experience where the person is valued more than the position. Click here to learn more.

Come be your authentic self

HealthEquity, Inc. is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. HealthEquity is a drug-free workplace. For more information about our EEO policy, or about HealthEquity’s applicant disability accommodation, drug-free-workplace, background check, and E-Verify policies, please visit our Careers page.

HealthEquity is committed to your privacy as an applicant for employment. For information on our privacy policies and practices, please visit HealthEquity Privacy.

By HealthEquity Inc.

Connecting health and wealth. As the retirement savings gap is widening and healthcare costs keep climbing, we recognize that connected problems require connected solutions. That's why our mission is to connect health and wealth. By bringing tog...

7 jobs

FUNDING

Growth

INDUSTRY

Financial Transaction Processing

TEAM SIZE

1001-5000

LOCATION

Hybrid, based in Draper, UT

DATE POSTED

July 22, 2023