Job details

Full Sail Support l

If you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding!

The main responsibilities of the Full Sail Support I position will be to provide support through phone conversations, face-to-face interactions, and data processes to all Full Sail University divisions. This is an entry-level customer service position.

Essential Duties and Responsibilities:

Be a Full Sail University ambassador embracing our unique educational model, while maintaining the highest level of integrity, professionalism, and customer service
Perform front desk services in all student-facing areas
Provide excellent customer service by engaging with callers to assess which department will best service the callers needs
Make outbound calls to current or potential students to discuss their status with Full Sail University and transfer to the appropriate division for follow up
Support data management projects as necessary
Support Live Chat and Social Media teams as required
Provide communications support to Full Sail Security and Operations
Provide support for Full Sail monthly touring initiatives
Monitor/reply to all email communication
Contribute to the overall success of the department and Full Sail University by performing all other duties as assigned by leadership

Other Responsibilities:

Adhere to policies and procedures of Full Sail University
Maintain strict confidentiality of company and personnel information
Demonstrate a strong commitment to the mission and values of the organization
Adhere to company attendance standards
Perform other duties as assigned

Competencies:

Ability to interact with staff at all levels in a fast-paced environment
Ability to provide excellent customer service with a polite, professional demeanor
Ability to multi-task and work independently
Detail-oriented
Excellent communication skills are a must (both written and verbal)
Multi-tasking skills are needed as all Full Sail Support staff are required to answer phones, while navigating through computer system, as well as greeting and assisting guests (almost simultaneously)

Education and/or Experience:

Bachelor’s Degree preferred but not required
Administrative/Clerical/Reception experience preferred

Computer/Equipment Skills:

Proficiency using software programs such as MS Word, PowerPoint, Excel, and Outlook
Familiarity with using multi-line phone systems is preferred
Ability to type between 35-40 WPM

Environmental Factors/Physical Demands:
Work is performed in an office environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone. May be subject to bending, reaching, kneeling, stooping and lifting up to thirty (30) pounds.

Full Sail is an Equal Opportunity Employer.