Job details

Full-Time Teller: a Milwaukee Branch

Overview:

UW Credit Union is hiring a group of Full-Time Tellers to join our member-focused, hardworking Milwaukee team because of internal promotions and growth. These Full-Time Tellers work at a branch in the greater Milwaukee area.

Why This Job Is Right for You

Are you looking for a new opportunity to be yourself, make a difference and build your career? Do you enjoy creating meaningful connections? Is top-notch customer service where you shine?

As a Full-Time Teller, you play a key role in supporting UW Credit Union’s ‘Members for Life’ philosophy, by forming solid and trusting relationships with members at your branch. Your job is to make a positive impact on members lives by accurately and enthusiastically performing a variety of transactions to meet their needs. You also work to identify and refer UW Credit Union products and services to members, that are in their best interest, to help them achieve their financial dreams.

If this sounds like a team and culture you want to join, we want to talk to you!

Why work for UW Credit Union?

Join one of Wisconsin’s premier financial institutions, a 2023 Top Workplaces USA and multi-year recipient of Madison Magazine’s Best Places to Work, Wisconsin State Journal’s Top Workplaces, and Milwaukee Journal Sentinel’s Top Workplaces to receive:

21.5+ days of annual paid time off
2 weeks paid caregiver leave
2.5 weeks paid new child parental leave
2 days paid volunteer time
11 paid holidays (includes your birthday!)
401k company match of up to 5%, plus approximately 4% discretionary match
Variable bonus reward
Competitive Medical, Dental and Vision plans, including domestic partner eligibility
Free bus pass and bublr/ BCycle membership
Employee Assistance Program
And more!

Responsibilities:

What You'll Do

Be the face of UW Credit Union by providing front facing member service at a Milwaukee branch
Achieve balanced scorecard results in alignment with Members for Life Sales & Service Philosophy
Maintain a high degree of knowledge in all UW Credit Union products and services
Ensure all members requests are processed accurately and efficiently
Adhere to UW Credit Union’s Cash Management policies and procedures
Research all teller transactions when potential errors are identified, and communicate with affected members
Identify opportunities to deepen member relationships through building rapport, uncovering needs, making recommendations, & submitting referrals
Consistently seek out opportunities to exceed member expectations

Qualifications:

What You'll Need to Succeed

High School Diploma or equivalent
1 year of customer service experience
Demonstrates ability to work with customers of all ages and backgrounds
Excellent interpersonal and professional skills
Team player that can confidently jump in where and when you are needed
Ability to work in an autonomous environment

Important Information to Know

Branch location will be determined based on organizational need after training
On-boarding and training is a top priority for UW Credit Union
Continuous learning and development opportunities including but not limited to transparent dialogs, resources, tools, and technical learning modules

UW Credit Union is proud to be an Equal Opportunity and Affirmative Action Employer of Minorities, Protected Veterans, Women, and individuals with Disabilities. We strive to cultivate an inclusive workplace that is home to a diverse workforce where employees at all levels model knowledge of, belief in and a commitment to cultural competence.

UW Credit Union Glassdoor Company Review

3.7