Strategic Merchandising Manager

Embracing a new era in patient care, Fullscript is a trailblazing health technology company changing the way health is prescribed.

We know the conventional model of patient care is ripe for innovation. At Fullscript, our work is guided by our mission of creating meaningful change for the future of our healthcare systems, so that integrative medicine will one day simply be called medicine. 

Fullscript’s care delivery platform combines customized treatment planning, wellness protocols, data insights and ongoing wellness support, with the ability to prescribe and manage the use of healthcare’s best supplements all in one place. Above all else, Fullscript is trusted by practitioners due to an unrelenting focus on quality and a patient experience that can’t be found anywhere else. 

With over 10 million patients served and 100,000+ practitioners supported across North America, we’re just getting started. 

Come build a healthier future with us.

The Strategic Merchandising Manager leads the creation and execution of merchandising strategies for assigned categories. This role will leverage market and analytical insights to complete category reviews and build detailed merchandising plans and product assortments. The Strategic Merchandising Manager will collaborate closely with the Partner, Marketing, Product and Supply Chain teams to translate strategies into executable plans, execute merchandising elements and ensure results. This is an exciting opportunity for a hands-on, collaborative merchant to work across multiple aspects of the business and contribute to long-term growth.

• Category strategy:
• Maintain a deep understanding of assigned product categories through market research, site experience analysis, performance analysis and cross-functional insights
• Conduct category strategy reviews to identify opportunities and tactics to achieve customer, sales and margin targets across assortment, promotion and experience levers
• Monitor performance of assigned categories vs plans. Identify and lead execution of actions to meet or exceed targets
• Lead analysis and / or planning for Merch for strategic initiatives or meetings
• Assortment optimization:
• Own assortment selection for assigned categories to capitalize on identified market opportunities and realize financial targets
• Analyze item performance and apply strategy and assortment guardrails to identify category assortments
• Lead assortment review process and execution of new assortment, collaborating with cross-functional partners
• Conduct scenario analysis to evaluate financial impacts of assortment plans
• Identify category-specific master data requirements and lead data cleansing
• Site merchandising:
• Create and maintain category-specific content for website features, either directly or partnering with internal teams and / or suppliers (content pages, navigation, etc.)
• Identify and recommend new site content and experiences to address customer needs based on analytics, feedback, surveys, and competitive analysis
• Maintain assortment data related to site features
• Merchandising execution:
• Participate in integrated planning process, inputting to marketing calendar and events to capitalize on opportunities
• Analyze performance and identify opportunities for optimization

• Bachelor’s degree in Business Administration or a related field or equivalent experience.
• 3+ years of direct experience within site merchandising, retail or a related field. Experience in the nutritional supplements industry is an asset.
• Excellent problem solving skills with the ability to structure ambiguous problems and build executable plans.
• Strong analytical skills, financial acumen and proficiency with Excel or Sheets. Experience with BI tools (Looker) an asset.
• Strong communication and interpersonal skills.
• Demonstrated ability to multitask and time-manage to deliver across a variety of priorities.
• Ability to thrive in a fast-paced and dynamic environment with high adaptability to change and a bias for action.

• Competitive Total Rewards offerings

• RRSP plan & matching (within Canada)//401(k) savings plan & matching (within US)
• Customizable Health Benefits
• Flexible Paid Time Off program
• Discounts on Fullscript catalog of products for self, family & friends
• Training allowance and company-wide learning initiatives
• Work Wherever You Work Well*

*Our Wherever You Work Well philosophy means Fullscript teammates get to pick their own office — whether that’s in-office, at home, or a bit of both 🐶🏡

Fullscript is committed to diversity in its workforce and is proud to be an equal opportunity employer. We are excited to work with talented people, period. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national or ethnic origin, gender, age, disability, sexual orientation, gender identity and/or expression, marital or civil status, political affiliation, family or parental status, or any other status protected by the laws or regulations in the jurisdictions in which we operate. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please send an email to accommodations@fullscript.com and let us know the nature of your request and your contact information.

Our team handles a lot of sensitive information, which means we require all candidates that receive and accept employment offers to complete a background check before being hired.