Senior Software Engineer, Infrastructure (Senior Site Reliability Engineer)

This role can be performed remotely anywhere within the United States.As a Senior Site Reliability Engineer, you will be reporting to the Engineering Manager of Cloud Platform Core Services & Infrastructure and help the core services & infrastructure team scale Fullstory’s infrastructure systems so that they can support rapid customer growth efficiently and cost effectively. You will have the opportunity to design, implement, scale and manage infrastructure related software targeted at improving reliability while reducing toil for our engineering teams. To excel in this job, you must be a competent at developing and maintaining software as well as being passionate about infrastructure at scale.In a typical day, you might:• Design, create, and manage high-performance infrastructure and tooling for our external and internal services.• Provide systems for infrastructure provisioning, observability, deployment, and cost tracking that serve all engineering teams.• Be an architectural “consultant” and operations expert to product teams at the design stage of their features and services.• Identify inefficiencies, risks, and reliability issues, and write high-leverage tools to tackle them.• Write and maintain infrastructure related software.Here's what we're looking for:• Experience with one or more backend programming language: Golang, Python, C++, etc.• Experience architecting and maintaining systems in a public cloud environment. (e.g., GCP, AWS, Azure or similar)• Experience with modern metrics, monitoring, and logging frameworks and services. (e.g., Prometheus, Grafana, Stackdriver)• Willingness to assist with on-call dutiesThe impact you will have in 6 months:• Be an active voice that contributes on defining team roadmap.• Reduce alert fatigue by participating in on-call duties.The impact you will have in 12 months:• Lead infrastructure transformational projects.• Be a go-to person for one or more areas such as infrastructure, configuration management, or automation.About FullstoryFullstory is on a mission to help technology leaders make better, more informed decisions by injecting behavioral data into their analytics stack. The company’s patented technology unlocks the power of quality behavioral data at scale by transforming every digital visit into actionable data and insights. With Fullstory, enterprises can get closer to their customers’ true sentiment and intentions to predict what they want, create personalized experiences, and drive conversion, loyalty, and revenue. Fullstory is headquartered in Atlanta, USA, with regional teams across North America, EMEA and APAC.How we support you:Fullstorians are committed to building something better—from how we approach our product, to how we care for our customers and each other. Better is only possible when we can bring our full selves to work. Along these lines, we offer:• Autonomy and flexibility. From a remote-first work environment and flexible paid time off, to an annual company-wide closure – Fullstorians can focus on the moments that matter.• Benefits. Take care of the whole you. FullStory offers sponsored benefit packages for US-based Fullstorians, and supplemental coverage options for international Fullstorians.• Learning opportunities. We provide professional development opportunities through training programs, career coaching sessions, and an annual learning subsidy.• Productivity support. We provide all Fullstorians with a monthly productivity stipend and reimburse remote colleagues for their initial home office set up.• Team events. Connect with fellow Fullstorians through Employee Resource Group events, Listening & Alignment weeks, and team off-sites.• Paid parental leave. Fullstorians have the flexibility to balance the needs of their growing families without the added stress of figuring out work and finances.• Grow your family. We offer a global fertility and family building benefit that encompasses all journeys to growing your family.• Bereavement leave. Every family is different; we leave it to you to define who your family is, and support you when you need it most.• Miscarriage/Pregnancy loss leave. Whether it is for a Fullstorian or their partner – take the time you need.Fullstory is proud to be an equal opportunity workplace dedicated to fostering an increasingly diverse community. We want candidates of all human varieties, backgrounds, and lifestyles. There’s no problem that can’t be made better by bringing together people with a broader set of perspectives. If our product, values, and community resonate with you, please apply - we'd love to hear from you!If you may require reasonable accommodations to participate in our job application or interview process, please contact accommodations@fullstory.com. Requests for accommodations will be treated confidentially.