Fundraise Up is reimagining fundraising for non-profits and looking for a Customer Success Manager to ensure satisfaction and growth of U.S.-based SMB non-profits.
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Skills
Fluent English
Non-profit experience
Strong communication skills
Familiarity with CRMs
Data/Analytics background
Technical problem-solving skills
Responsibilities
Provide account management from kick-off through the customers’ life cycle.
Act as main point of contact for customer account management.
Deliver product usage training and technical support.
Develop trusted advisor relationships with customer stakeholders.
Retain customers through proactive risk identification.
Identify and develop new growth opportunities with existing customers.
Drive resolution for customer escalations.
Analyze data and leverage it to drive actions.
Benefits
30 days off
Home office setup assistance
English learning courses reimbursement
Professional education reimbursement
Gym or swimming pool reimbursement
Coworking reimbursement
Remote working
To read the complete job description, please click on the ‘Apply’ button