Job details
![Newsletter form background]()
Head of Customer Success, Enterprise, USA, Remote
Fundraise Up is seeking a Head of Customer Success for their Enterprise Accounts. The ideal candidate will have a strong SaaS background and nonprofit experience, leading a team focused on enhancing customer engagement in the fundraising sector.
Skills
- B2B SaaS Customer Success
- Non-profit experience
- Management skills
- CRM and data integration
- Google Analytics
- C-level communication
Responsibilities
- Lead Fundraise Up's Enterprise Customer Success team
- Develop workflows, playbooks, and KPIs
- Oversee and guide CSMs in customer lifecycle management
- Execute growth strategies with other departments
- Drive feature adoption and manage customer risk
- Mentor CSMs to ensure high customer satisfaction
- Identify growth opportunities and build trusted advisor relationships
- Cultivate a positive remote work culture
Benefits
- 15 days of vacation plus holidays
- 401(k) plan with company match
- Comprehensive health benefits
- Paid parental leave
- Remote working options
To read the complete job description, please click on the ‘Apply’ button
Fundraise Up Glassdoor Company Review
Unknown name
4.9
Fundraise Up DE&I Review
4.8
CEO of Fundraise Up
Approve of CEO
By
Fundraise Up
Calculating your matching score...
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
LOCATION
SALARY RANGE
$120,000/yr - $180,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
October 22, 2024
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
you, just ask me below!
Other jobs
Posted 2 months ago
Customer-Centric
Mission Driven
Work/Life Harmony
Inclusive & Diverse
Growth & Learning
Posted 10 days ago
Posted 8 months ago
Posted 2 months ago
Sign up for our weekly
newsletter of fresh jobs
ABOUT RISE
FOR COMPANIES
REMOTE JOBS & MORE
LOOKING FOR A JOB?
FIND A JOB NEAR ME
CONNECT
