Retention Programs Manager

The Retention Programs Manager is an expert in ensuring that Gartner’s largest clients retain and grow their business with the company. This innovative position requires critical thinking, leadership skills, sharp business acumen, expert collaboration, analytical ability and influencing skills. You will work alongside sales, service, research, and product teams to help ensure our clients receive a strong return on their investment.You are expected to develop skills and demonstrate increasing independence related to problem-solving, managing your business, product marketing, corporate strategy, operational efficiency and effectiveness, and other business functions.Job description• Lead actions through cross-functional influencing skills on the largest renewals across Gartner; implement programs that will help Gartner’s retention and growth strategy• Regularly contribute to actionable ideas and lead presentations in planning sessions and strategy meetings with leaders in sales, service, product, and research teams on renewal risk mitigation• Build upon work for high leverage CXO meetings, and help innovate further on the process/ content• Ensures strong relationships with client value managers, account teams, and our Strategy and Service Operations Team to build strong business cases for renewal and growth of large deals and to drive innovation• Conduct quantitative & qualitative analyses to help solve Gartner’s retention and growth challenges; work with cross-functional teams to implement solutions• Drive innovations on tools to improve quality and productivity, and on scaling the team’s current operational model of support• Work on change management initiatives to ensure adoption of the tools and processes• Own your actions, measure progress and lead initiatives/ complex projects to completion with action-driven insights• Provide coaching and feedback to Sales and Service Delivery (SDA) teams on service and retention best practices to improve accounts or teams’ performance• Provide recommend actions based on insights from retention analysis that improve retentionProfessional Experience & Skills• Demonstrated strong quantitative and qualitative problem-solving skills to develop clear direction and strategy• Bachelor’s degree with 3+ years of experience in completing complex analyses and solving challenging business problems as a business analyst/ consultant at a top-tier consulting firm, investment banking associate or strategy analyst for a leading company• A track record of using interpersonal skills to work cross functionally, manage resources across different organizations, and collaborate with a variety of stakeholders• Ability to influence leaders to drive business initiatives and outcomes• Ability to synthesize complex problems into simple, concise statements/ core messages, and present/ communicate to key stakeholders and clients• Outstanding project management skills (projects involving internal and external stakeholders) with ability to meet tight deadlines and prioritize workloads• Forward thinking ability in order to anticipate and mitigate risks to client retention• Analytical and proficient in MS Office suite, including Excel and Powerpoint, and can clearly present and articulate through PPTWho are we?At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.What makes Gartner a great place to work?Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.What do we offer?Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.Ready to grow your career with Gartner? Join us.Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 76,000 USD - 106,260 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.Job Requisition ID:90531By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policyFor efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.