Sr Client Success Manager, Global Accounts

The Sr Client Success Manager, Global Accounts will serve as the primary liaison between our global accounts, the Global Client Executive/Director and the Gartner Conference Client Success Team. The role is pivotal in ensuring seamless communication, strategic alignment, and exceptional service delivery to our global clients. The ideal candidate will possess the ability to effectively communicate with both our global clients and internal business partners. Organization, the ability to recognize and satisfy client needs, and an aptitude for fostering long-term value-added relationships are essential traits needed to be successful in this role.What you will do:Client Relationship Management:• Act as the primary point of contact for global accounts, ensuring a high level of client satisfaction and engagement.• Develop and maintain strong, long-term relationships with key stakeholders within client organizations.Collaboration and Coordination:• Work closely with global account executives to understand client needs, objectives, and strategies.• Coordinate with global client service partners to ensure that service delivery aligns with client expectations and contractual commitments.• Facilitate regular meetings and communication between clients, account executives, and service partners.Strategic Planning and Execution:• Develop and implement client success plans that align with client goals and objectives.• Monitor and report on the progress of client success plans, adjusting as necessary to ensure successful outcomes.Issue Resolution:• Proactively identify potential issues and work collaboratively with internal teams to resolve them.• Serve as an escalation point for client concerns, ensuring timely and effective resolution.Performance Tracking and Reporting:• Track and analyze key performance metrics related to client success and satisfaction.• Prepare and present regular reports to internal stakeholders and clients, highlighting successes, challenges, and areas for improvement.Continuous Improvement:• Gather and analyze client feedback to identify opportunities for service improvement.• Collaborate with internal teams to develop and implement process improvements that enhance the client experience.What you will need:• Bachelor’s degree in business, Marketing, or a related field preferred.• Minimum of 5 years of experience in client success, account management, or a related role preferable within the conference, technology, or events industry.• Strong project management skills with the ability to manage multiple priorities and deadlines, including urgent tasks that need immediate attention.• Proven track record of managing global accounts and working with cross-functional teams.• Account-wide knowledge sharing that includes capturing and sharing relevant data points with key internal partners (Sales, EP, Service Delivery) in a timely and effective manner.• Ability to work independently and as part of a team in a fast-paced, dynamic environment.• Effective time management by implementing a clear process for planning and budgeting time to ensure efficient executive of client request.• Proven track record of success fueled by a passion for delighting clients.• Strong communication, collaboration, prioritization, critical thinking, and influencing skills.• Strategic mindset with the ability to translate client needs into actionable plans.• High level of organizational skills and attention to detail.• Proficiency in Microsoft Office suite, and other relevant tools.• Ability to travel to 2-4 conferences per year.#ConferenceSales #ConferencesWho are we?At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.What makes Gartner a great place to work?Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.What do we offer?Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.Ready to grow your career with Gartner? Join us.Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 76,800 USD - 108,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.Job Requisition ID:90283By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policyFor efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.