NESD Conversational AI Senior Engineer

The Navy Directorate for Information Dominance is consolidating all Tier-1 IT service desks and moving from a human-centered Subject Matter Expert (SME)-based business model to a business model using a Knowledge-Based (KM) solution called Navy Enterprise Service Desk (NESD). We are seeking Conversational AI Engineers to join our team. This position is supportable remotely with the U.S.One of the main goals of NESD is to consolidate IT Tier-1 service desks to include all the current people, processes, and technology while gaining efficiencies of consolidation. The current facilities supporting the consolidated help desks are in New Orleans, Louisiana and Norfolk, Virginia.The capability shall employ artificial intelligence, machine learning, and natural language processing to create an adaptive Virtual Helpdesk Agent that becomes “smarter” with each transaction in NESD. This knowledge-learning process is essential to handle the many current systems supported by NESD that may have multiple deployed versions of each system operating in the Fleet. This program will improve the customer experience and support offered to Sailors, Marines, civilians and their support systems both afloat and ashore.HOW CONVERSATIONAL AI ENGINEER WILL MAKE AN IMPACTAs the AI Developer you will work with data engineers, machine learning engineers and data scientists to create AI functionality into existing applications. You will also maintain those systems to make sure that everything is running smoothly. Some of the duties that you will manage include:• Solve various business challenges using Conversational AI software• Design, develop, implement, and monitor Conversational AI systems• Educate the team at large on the potential and limitations of AI systems• Develop data ingest and data transformation architecture• Lead the search for new AI technologies to implement within the business• Train teams when it comes to the implementation of AI systemsWHAT YOU’LL NEED TO SUCCEED:• Active SECRET Clearance• Security+ Certified• BS degree: additional years of experience may be considered in lieu of degree• 5+ years developing software applications• Experience with the following:• Implement Conversational AI System or Virtual Agent (Desired)• Programming languages like Java (Groovy), JavaScript, etc.• Develop solutions integrated with ITSM systems (Helix Desired)• Amelia AI Solution (Desired)• AWS Cloud platforms (Desired)• STT/TTS solutions (AWS Transcribe/Polly Desired)• APIs like REST, Soap, etc.• Analytic tools like Verint, TensorFlow, Torch, and PyTorchGDIT IS YOUR PLACE:● 401K with company match● Comprehensive health and wellness packages● Internal mobility team dedicated to helping you own your career● Professional growth opportunities including paid education and certifications● Cutting-edge technology you can learn from