General Manager

We are seeking an experienced General Manager to join our team. The ideal candidate will have a minimum of two years' experience running a restaurant and will have worked in a leadership role for at least five years. The successful candidate will have a passion for all aspects of running a business and will have excellent people skills.

Responsibilities:

• Serve as a “Brand Ambassador”, delivering the Specialty’s Extraordinary Experience to every guest and acting as an example for Team Members to model themselves after.
• Operate the restaurant to Specialty’s Café & Bakery standards for Food Quality, Guest Service, and Cleanliness & Organization at all times
• Conduct Administrative functions including, but not limited to:

- Ordering – Orders food and beverage effectively and accurately to guarantee stock on hand while minimizing waste/excess product

- Receiving – Receives product according to Specialty’s procedures, handles any returns and communicates price or quality issues to the vendor

- Payroll – accurately adjust and submit store payroll within set timelines each pay period.

- Entering Invoices and Checkbook Items – Accurately enters invoices and purchases into Specialty’s systems

- Work directly with outside facilities vendors to ensure all equipment is operating to standard. Manage process and services to acceptable completion.

- Inventory – Conducts accurate and timely inventory. Maintains an overall inventory awareness

-Food Safety – ServSafe certified and ensures Specialty’s food safety and workplace safety standards are practiced

- Effectively construct weekly team member schedules and daily deployment to meet budgeted labor targets and business flow.

- Human Resources – Prepare and deliver annual performance reviews for store management, oversee recruitment by interviewing and selecting qualified candidates for open positions, conduct new hire orientations, and manage employee counseling and documentation.

• Train and continue to develop Managers and Team Members.
• Maintain balanced teams and communicate hiring needs to Regional Manager
• Validate all Team Member training.
• Perform management coaching by conducting two 1-on-1s per quarter with each Manager.
• Ensure recognition programs are effective in the café.
• Create a positive, teamwork environment by promoting high morale and encouraging full Team involvement.
• Ensure that Company Policy & Procedures are understood and followed through performance coaching and followUp.
• Manage and attain all sales and financial targets for food, labor, and controllable costs.
• Ensure café evaluation (PQA, and HR Audit) standards are met, create action plans to address areas needing improvement.
• Engage in direct communications with the Regional Manager
• Operate within the guidelines of our Company values

Requirements&Education:

• Read, write and communicate effectively in English with all levels of the organization.
• Physical requirements:

-Be physically able to work a eight (8) hour day while on your feet.

-Climbing, reaching, walking, sitting, grasping, repetitive motions, visual acuity, hearing and a great deal of smiling.

-Able to bend and lift up to 35 lbs.

-Work standing up for sustained periods of up to 4 hours.

-Represent the Brand by maintaining a professional appearance.

• Previous restaurant experience of at least 2 years at the GM Level or 90 days in position within Specialty’s Café & Bakery as an Hourly Manager.
• Have the capability of organizing and dispatching up to but not limited to 50 deliveries a day.
• Spanish fluent preferred but not required.
• Associate or Bachelor’s Degree preferred.

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 2 years

Restaurant type:

• Bakery
• Café
• Coffee shop
• Fast casual restaurant

Shift:

• 10 hour shift
• 8 hour shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Brisbane, CA 94005: Reliably commute or planning to relocate before starting work (Preferred)

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person