Senior IT Manager, Professional Services

Build something new with a world-class team.

At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?

Location: Remote, US

About the Role

To fill this role, we seek a experienced leader inspired to be part of a high performing and fast-growing services cloud business. The successful candidate in the role of a Sr. Manager of Professional Services will be responsible for managing the day-to-day operations and technical oversight of a team of Professional Services consultants providing consulting and implementation services delivery for Genesys customers. This role is a results-driven position; driving growth in a diverse Professional Services organization, supporting timely and quality services delivery and accountable for Services Revenue, Services Gross Profit, and Customer Satisfaction. The successful candidate will be responsible for recruiting, developing and retaining talent and must integrate well in a team culture and will directly engage with members of the sales team, leaders in other departments, leaders of business units in other geographies, as well as with customers, and prospects.

Key Responsibilities:

Qualifications

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

More details about our company benefits can be found at the following link:

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit .

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Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.