Trade Support Engineer

As a Trade Support Engineer at Geneva Trading, your responsibilities will include troubleshooting trading applications, onboarding traders, and acting as a Subject Matter Expert for all Geneva products. You'll collaborate closely with trader groups to help resolve issues and enhance their understanding of trading software. Your role also involves building monitoring tools, automating tasks through scripting, and ensuring seamless deployment of new software releases.

To qualify for the Trade Support Engineer role at Geneva Trading, candidates should have at least 5 years of experience supporting electronic trading systems, especially in a proprietary trading firm. Strong knowledge of the FIX protocol, financial exchanges, and trading terminology is essential. Proficiency in troubleshooting, along with experience in Linux and Windows environments, scripting, and databases, will also set you up for success in this position.

At Geneva Trading, the onboarding process for traders involves updating their trading credentials and ensuring they are familiar with our internal desktop trading application. As a Trade Support Engineer, you'll be instrumental in helping traders maximize their efficiency and understanding of various software tools, enabling them to navigate the fast-paced trading environment effectively.

Geneva Trading fosters a culture of personal and professional excellence, encouraging continuous learning and growth for its employees. As a Trade Support Engineer, you will have access to hands-on experience with cutting-edge trading technology, opportunities to enhance your skills through collaboration with other experts, and the chance to take ownership of advanced troubleshooting tasks that challenge and develop your abilities.

At Geneva Trading, a Trade Support Engineer can expect a fast-paced, collaborative work environment. The company values integrity and innovation, providing an entrepreneurial culture where your ideas matter. With a dedicated team of professionals, you'll find a supportive atmosphere that encourages knowledge sharing, skill enhancement, and flexibility in addressing complex challenges.

Certainly! In your response, detail specific systems you've supported, mentioning how your troubleshooting skills helped resolve issues. Highlight your proficiency with various trading platforms and emphasis on your role in enhancing system reliability.

Highlight your time management skills in your answer. Explain your approach to assessing the severity of each issue and how you communicate with the trading teams to keep them informed while efficiently resolving problems.

Provide a specific example that showcases your analytical thinking and problem-solving abilities. Discuss the steps you took to investigate the issue, the solution you implemented, and the results achieved.

Mention the scripting languages you've worked with, such as Python or Bash, and describe a scenario where you wrote scripts to automate tasks. Detail the impact it had on efficiency and accuracy.

In your answer, discuss how you actively seek out knowledge through industry publications, webinars, and peer discussions. Highlight your commitment to continuous learning and adapting to industry advancements.

Provide a clear overview of the Trade Life Cycle, including all stages from order creation to settlement. Use specific terminology to show your understanding and relate it back to your experiences.

Emphasize your ability to remain calm and composed. Discuss techniques you use to manage stress and make informed decisions quickly, ensuring trust from the trading teams during critical moments.

Explain your methodical approach to documentation, focusing on clarity and detail. Stress the importance of thorough documentation in trading environments for ensuring knowledge transfer and issue resolution.

Share your experiences with specific exchanges, detailing the nature of your work. Discuss how this experience has equipped you with valuable insights into trading operations and regulatory compliance.

Describe your structured approach to onboarding, emphasizing personalized training and resources you provide. Discuss how you ensure traders feel supported and confident using the trading platform.