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Job details

Customer Support Specialist (French-speaking)

Genius Sports is a leading sports technology company looking for a Customer Support Specialist who is passionate about providing exceptional service to clients within the sports industry.

Skills

  • Fluent in English and French
  • Experience in customer support
  • Knowledge of APIs and software platforms
  • Strong organizational skills
  • Effective communication

Responsibilities

  • Manage the support queue for inbound customer requests.
  • Troubleshoot API and software access issues.
  • Maintain internal documentation for support-related questions.
  • Communicate with game day operations staff.
  • Maintain customer distribution lists and communication playbooks.

Education

  • Bachelor's degree preferred

Benefits

  • Health insurance
  • Skills training
  • Annual leave allowance
  • Social events
  • Flexible working schedule
To read the complete job description, please click on the ‘Apply’ button
Genius Sports Glassdoor Company Review
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Genius Sports DE&I Review
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CEO of Genius Sports
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Mark Locke
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BENEFITS & PERKS
Paid Holidays
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$40,000/yr - $60,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
October 18, 2024

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