Job details
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Sportzcast Support & Onboarding Officer
Genius Sports is a leading sports technology company looking for a Support and Onboarding Officer for the Sportzcast team, who will assist with technical systems support for sports teams and leagues.
Skills
- Technical helpdesk experience
- Understanding of IT network topology
- Good internet investigation skills
- Strong time management
- Excellent communication skills
Responsibilities
- Assist remotely with site surveys and installations.
- Provide technical assistance and support for queries related to computer systems.
- Ensure all issues are logged and tracked.
- Document problem-solving processes.
- Perform post-resolution follow-ups.
- Help develop checklists and installation guides.
- Work with development team to address issues.
- Assist with process improvements.
- Adhere to help desk metrics and SLAs.
Education
- Bachelor's degree in IT or related field or equivalent experience
Benefits
- Competitive salary
- Health insurance
- Skills training
- Social events and team building
To read the complete job description, please click on the ‘Apply’ button
Genius Sports Glassdoor Company Review
Mark Locke
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Genius Sports DE&I Review
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CEO of Genius Sports
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BENEFITS & PERKS
Paid Holidays
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
SALARY RANGE
$50,000/yr - $70,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
August 14, 2024
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