Job details

Sportzcast Support & Onboarding Officer

Genius Sports is a leading sports technology company looking for a Support and Onboarding Officer for the Sportzcast team, who will assist with technical systems support for sports teams and leagues.

Skills

Technical helpdesk experience
Understanding of IT network topology
Good internet investigation skills
Strong time management
Excellent communication skills

Responsibilities

Assist remotely with site surveys and installations.
Provide technical assistance and support for queries related to computer systems.
Ensure all issues are logged and tracked.
Document problem-solving processes.
Perform post-resolution follow-ups.
Help develop checklists and installation guides.
Work with development team to address issues.
Assist with process improvements.
Adhere to help desk metrics and SLAs.