Ghost Kitchen Manager

Role Purpose Statement

Main Accountabilities

• Manage a multi-unit kitchen by ensuring smooth day to day operations with regards to daily hours, schedules, productivity, quality and safety
• Responsible for the market costs to budget through effective manpower planning, scheduling, overtime usage
• Manage inventory levels to prevent shortages or excessive waste..
• Ensure compliance with brand specifications, quality standards, Food and Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP), safety, health, environmental and other regulations.
• Ensure on-time and accurate order completion including and maintaining a high rating of customer satisfaction on the delivery platforms.
• Responsible for customer satisfaction and rollout of marketing initiatives that are pre-defined by regional marketing.
• Maintain an ongoing, positive and pro-active relationship with all internal stakeholders.
• Maintain a positive and proactive response to external customers with the assistance of regional marketing.
• Ensure day to day compliance on all labor related topics including, safety, security, employee relations, scheduling, training etc.
• Ensures that a team of high performing staff is in place
• Provides leadership, direction, training, and development to supervisors and teams

Knowledge, Skills and Experience

• H.S. diploma or equivalent knowledge required
• Bachelor’s Degree comparable skills and experience
• In addition,3-5 years of proven multi-unit leadership in a service, QSR and /or fast casual restaurant environment, preferred
• Ability to manage P&L cost and developing/implementing corrective action to address issues
• Working knowledge of Microsoft office applications.
• Solid knowledge of the service kitchen or QSR industry, with a focus on hospitality
• Ghost Kitchen Operation / Delivery only concept knowledge is a plus
• Preferred proficiency in restaurant operations, back of house and related systems proven success of developing high performing teams
• Ability to work in a team environment
• Strong presentation, communication, training and interpersonal skills
• Passion for producing quality food in a timely manner