Job details

Channel Operations Manager

Gigamon, recently certified as a Great Place to Work, helps the world’s leading organizations run fast, stay secure and innovate. We provide the industry’s first elastic visibility and analytics fabric, which closes the cloud visibility gap by enabling cloud tools to see the network and network tools to see the cloud. With visibility across their hybrid cloud network, organizations can improve customer experience, eliminate security blind spots, and reduce cost and complexity. Gigamon has been awarded over 90 technology patents and enjoys world-class customer satisfaction with over 4,000 organizations, including over 80 percent of the Fortune 100 and hundreds of governments and educational organizations worldwide.

As a key driver of Gigamon’s channel success, the Channel Operations Manager will develop, implement, and manage channel partner programs that support the strategic objectives of the Channel Sales organization. This role plays a pivotal part in increasing the business productivity and technical proficiency of our channel partner community, collaborating closely with Channel Sales and Marketing to expand market share and profitability for both Gigamon and its partners.

What You’ll Do:

Develop strategies and programs to enable channel partners, drive revenue growth, and streamline the partner experience.
Design and implement policies and objectives for Gigamon’s Partner Program, contributing to the development of program budgets and forecasts.
Measure, analyze, and report on the effectiveness of global partner activities such as partner recruitment, sales and technical certifications, and ROI on program benefits (e.g., MDF, rebates).
Manage and enhance program infrastructure, including the partner portal, specializations, and benefits programs.
Ensure partner compliance with program guidelines, including discounts, MDF, and other benefits.
Collaborate with cross-functional teams to project manage and operationalize new partner offerings and initiatives.
Identify and prioritize partner pain points, making it easier for partners to do business with Gigamon.
Work closely with Channel Managers to understand metrics and success factors in their respective territories.
Internally oversee and help manage the Gigamon Deal Registration process
Engage with channel partners seeking guidance around channel operations processes
End-to-end management of the Gigamon channel partner onboarding process
Own the operational management of Gigamon channel marketing programs

What You’ve Done:

Graduate degree or equivalent industry experience.
At least 5 years of experience in channel sales and channel operations.
Proven ability to communicate effectively at all organizational levels, both orally and in writing.
Strong understanding of financial and regulatory rules, including rebates, discounts, MDF, and deal registration.
Excellent analytical skills with sound business judgment.
Successful track record of implementing cross-functional programs, including the development of business processes and system solutions.
Experience in project management, particularly within channel or sales operations.
Proficiency with PowerPoint, Word, Excel, and Salesforce PRM.

Who You Are:

A collaborative relationship builder with strong networking skills and a partner-centric focus.
Highly organized with strong project management experience, able to meet tight deadlines and manage multiple priorities.
Willingness to travel and drive global initiatives.
Able to work effectively with remote teams and build strong working relationships across the organization.

We are committed to a diverse, equitable, and inclusive Gigamon. As an equal opportunity employer all applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic under applicable federal, state, and/or local law.

Gigamon fosters a business culture dedicated to equitable hiring. If your experience and skills closely match our job description but may not necessarily fulfill all requirements, please still apply. Gigamon is on a continued mission to grow and scale an innovative organization. We believe this is best achieved by hiring, celebrating, and respecting people with diverse backgrounds, skills, perspectives, and experiences.

Gigamon Glassdoor Company Review

3.7