As a Software Tool Engineer at Gladia, your primary responsibilities will include designing, building, and maintaining custom software tools that assist our technical teams in enhancing productivity. You'll be deeply involved in tool development and maintenance, automation of repetitive tasks, seamless integration with existing software systems, and providing support and training for team members. Working in collaboration with cross-functional teams will also be essential to identify process gaps and create effective solutions.

To thrive as a Software Tool Engineer at Gladia, you should have 3-5 years of experience in software engineering, ideally focusing on development tools or automation within a B2B SaaS environment. Proficiency in programming languages like Python, JavaScript, or Go is essential, along with familiarity with CRM tools such as Salesforce and HubSpot. Strong analytical and problem-solving skills, along with the ability to communicate complex technical information clearly, are crucial.

At Gladia, a Software Tool Engineer will engage with a range of technologies including Salesforce and HubSpot for CRM and inbound marketing, as well as databases like Metabase. Additionally, you'll work with build tools, version control systems like Git, and CI/CD platforms such as Jenkins and GitLab CI/CD. Proficiency in integrating APIs and working with automation bots for support channels like Slack and Discord will also be part of your role.

Gladia is committed to maintaining a healthy work-life balance for its Software Tool Engineers. We offer a fully remote work policy, allowing you to work from anywhere while also encouraging team gatherings in Paris every 1.5 months. Additionally, we provide extensive benefits such as a generous vacation policy, sports activity allowances, health insurance, and a pension contract, ensuring your well-being is at the forefront.

The hiring process for a Software Tool Engineer at Gladia is structured yet engaging. It starts with a 30-minute interview with our CEO, Jean-Louis Quéguiner. Following that, you will have a 45-minute discovery interview with Sami, our Lead of Engineering, where you can dive deeper into the technical aspects of the role. Lastly, a culture interview with Juliette, our HR Lead, will help both you and the company determine if we are a mutual fit.

To effectively answer this question, share specific examples of automation tools you’ve developed, focusing on the problem they solved and the process you followed. Highlight your proficiency in programming languages such as Python or JavaScript, and any frameworks or libraries that enhanced your automation capabilities.

In responding to this question, mention approaches like unit testing, code reviews, and using specific tools like SonarCloud. Discuss how these strategies contribute to maintaining high code quality and minimizing bugs in your software tools.

Explain your strategy for translating complex technical concepts into understandable language for non-technical team members. Share examples of past collaborations where your communication skills helped bridge the gap between technical and non-technical teams.

Detail your experience with API integration by sharing the types of APIs you've worked with, the challenges faced during integration, and how you overcame them. Highlight any particular successes where your integration significantly improved workflow processes.

Discuss the methods you use to prioritize tasks, such as Agile methodologies or specific project management tools, and how you ensure deadlines are met while maintaining a high level of quality in your deliverables.

Articulate your belief in the importance of iterative development and regular feedback loops. Provide examples of how you've implemented continuous improvement in past roles to enhance tool functionality and user experience.

When answering this question, provide a concrete example of a challenge you faced, the steps you took to troubleshoot the issue, and the outcome of those efforts. Demonstrating adaptability and problem-solving skills is key here.

Focus on your understanding of UI/UX design principles and your approach to user testing. Share how you gather user feedback and iterate on tool designs to enhance ease of use and functionality.

Discuss your passion for innovation and improving workflows. Share personal anecdotes or experiences that inspired you to pursue a career in developing tools that make a tangible difference.

Illustrate your commitment to professional growth by mentioning resources you follow, such as tech blogs, online courses, or communities. Show enthusiasm about staying at the forefront of technological advancements relevant to software development.