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Job details

Customer Success Manager

Glean is on a mission to make knowledge work faster and more humane. They are looking for a Customer Success Manager to actively guide strategic customers to achieve business outcomes with Glean, bringing generative AI to life in the enterprise and in APAC.

Skills

  • Experience in a similar role within a B2B SaaS company
  • Proven track record of attaining and exceeding targets
  • Proficiency with CRM software, Slack, Zendesk, Metabase, Glean
  • Excellent communication skills
  • Familiarity with Value Selling
  • Project management experience

Responsibilities

  • Serve as the primary point of contact and advocate for a book of customers
  • Lead the onboarding process for new customers
  • Develop account expansion strategies
  • Own and report on key performance indicators
  • Identify trends, patterns, and areas for improvement based on customer feedback

Benefits

  • Diverse and inclusive company culture
  • Commitment to attract and retain diverse talent
To read the complete job description, please click on the ‘Apply’ button
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CEO of Glean
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Dave Tucker
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Full-time, remote
DATE POSTED
June 3, 2024

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