Job details
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Customer Success Manager
Glean is on a mission to make knowledge work faster and more humane. They are looking for a Customer Success Manager to actively guide strategic customers to achieve business outcomes with Glean, bringing generative AI to life in the enterprise and in APAC.
Skills
- Experience in a similar role within a B2B SaaS company
- Proven track record of attaining and exceeding targets
- Proficiency with CRM software, Slack, Zendesk, Metabase, Glean
- Excellent communication skills
- Familiarity with Value Selling
- Project management experience
Responsibilities
- Serve as the primary point of contact and advocate for a book of customers
- Lead the onboarding process for new customers
- Develop account expansion strategies
- Own and report on key performance indicators
- Identify trends, patterns, and areas for improvement based on customer feedback
Benefits
- Diverse and inclusive company culture
- Commitment to attract and retain diverse talent
To read the complete job description, please click on the ‘Apply’ button
By
Glean
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Full-time, remote
DATE POSTED
June 3, 2024
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