Global B2B Advocacy Specialist - Remote

Seattle

Want to be part of an amazing team, hell-bent on crafting a better future in the customer advocacy space? We’re always looking for strategic people who are curious, data-driven, have a growth mindset and excel at creating strategic points of view by levering data and learnings to inform internal stakeholders.

We are consultants. Strategists. Creators. Doers. Achievers. Explorers. Geeks. Hipsters. Leaders. Learners. Renegades. Seekers. Visionaries. And we fundamentally believe that we’re better together.  

We’re looking for a Recruitment and Fulfillment Specialist to join our global B2B customer advocacy team supporting Microsoft Cloud Marketing organization to drive impact with one of our leading client teams. This world-class, highly visible team supports several Microsoft teams including sales, marketing, analyst relations, and events. 

The Customer Advocacy team is on a mission to leverage the voice of the customers to support marketing and sales objectives and to grow the number of customers who are excited to share their experience leveraging Microsoft’s leading solutions (Azure, Microsoft Dynamics 365, Surface, Microsoft 365, Power Platform among others) to accelerate innovation and drive business results. 

Would you like to… 

• Join a growing global team with the freedom and responsibility to design and optimize ways of working.
• Quickly learn and follow standard operating procedures (SOPs) while maintaining a critical eye out for potential efficiencies in the process.
• Understand the importance of managing up and sharing progress, challenges, and mistakes with leaders.
• Act as a champion for GCAP during the recruitment and fulfillment process while communicating with account teams and potential advocates.
• Execute the end-to-end management of the advocacy recruitment process, reviewing nominations, vetting potential candidates, and working with customer account owners to coordinate advocate onboarding. Provide customers with an overview of the advocacy program (based on a pre-established deck) and answer customer questions (based on provided FAQ).
• Execute the end-to-end management of the relationship management process, applying critical thinking to the review of sales fulfillment requests, efficiently identifying, and vetting potential advocates that match requested criteria, communicating findings back to sales, and working with customer account owners to coordinate meetings / conversations between prospective customers and matching advocates.
• Engage directly with Microsoft sales and customer account owners (based on a pre-established talk tracks and email templates).
• Adopt and regularly use designated tools and technology to keep track of work done and record necessary data.
• Document information pertaining to request fulfillment and resolution on the database and enquire about other pertinent information based on specific instructions.
• Efficiently manage pipeline of requests.

What you bring: 

• 2+ years of sales experience in the B2B space, preferably in the customer advocacy field.
• Exceptional written and oral communication skills, and ability to handle sensitive and confidential information appropriately is a must.
• Expert client presentation skills with a proven track record of presenting at the director level.
• Knowledge in all full lifecycle engagement components including, but not limited to, sourcing, qualifying, networking, relationship management, and compliance.
• Proven ability to influence and drive cross functional collaboration.
• Experience working in cross functional teams comprised of various agencies all united to achieve the same goal.
• A high degree of skill at interpreting data to inform strategy and provide actionable insights.
• Interest and discipline to learn about our product portfolio.
• Familiarity in the B2B sales process.
• A customer service mindset when working with stakeholders.
• Proficiency in Microsoft Outlook, PowerPoint, Excel and Teams.
• Microsoft experience a plus.

Who you are: 

• You have top-notch interpersonal, communication, and presentation skills; you communicate effectively with stakeholders, team members, and senior managers.
• You understand why customers are crucial in today’s marketing arena.
• You manage ambiguity with unwavering persistence; you drive workgroups to consensus and meaningful outcomes.
• You are collaborative to the core, with a demonstrated ability to work in a team environment as a leader and a member.
• You are a highly proactive, highly organized, self-starter capable of effectively managing several projects simultaneously with impeccable attention to detail.
• You are self-sufficient: you can work with little direct supervision, but you know when to ask for help.
• You are highly motivated to accomplish recurring tasks and solve problems with strong focus and follow-through.
• You demonstrate positivity and optimism.
• You are comfortable working remotely.

Would you like to join a global organization that... 

• Embraces work-life balance – our employees’ well-being remains a top priority for us 
• Promotes a culture of learning and advocacy across the globe - diversity will enable us to strengthen our impact 
• Encourages innovation and experimentation 
• Understands that changes will occur and adaptability is crucial to assist when it does 
• Emphasizes and rewards collaboration 
• Works remotely. We continue to safeguard the health of our employees so our interviewing and on-boarding process will remain virtual until further notice 

Compensation Range: $65,000 - $70,000

This compensation range is indicative of the role. Compensation offered is on the basis of evaluation during interview process, the candidates range and depth of experience, business and market financials and internal pay parity.

Please note that all official communications regarding this job opportunity will be sent from email addresses ending with @designit.com. Be cautious of any correspondence originating from other email domains and refrain from sharing personal information in such cases.

Want to know more? 

Check us out at https://www.designit.com/. 

Just so you know, we don’t have a dress code, but we do have a strict no jerk policy.

Designit is committed to ensuring that all candidates have an equal opportunity to be considered for employment. Please let us know if you need any reasonable accommodation to participate in the job application or interview process.