Global Director, Technical & Strategic Account Management

We're looking for a seasoned customer-focused, results-driven Director to lead our global post sales account management team. In this key strategic role you will lead and direct the teams responsible for Branch customers' successful adoption of the Branch suite of solutions. You will design and implement the global strategies that will ensure all Account Managers help their customers receive maximum value from their selected Branch products.

As the Global Director of Technical & Strategic Account Management, you'll get to:

• Provide direct leadership and guidance to the regional managers in NA/LATAM, EMEA, and APAC.
• Set the strategy and programs that will be executed by Strategic and Technical Account managers at all customer tiers.
• Manage goals and initiatives for the team and manage performance and productivity to achieve critical company KPIs. Your primary business goals will be aligned to product adoption in order to maximize retention, increase cross-sell/upsell opportunities in line with a land/expand SaaS model.
• Build a proactive organization that plays offense and doesn't wait for customer issues to engage.
• Be a front line leader - build and enhance relationships with our largest customers, in person or remotely.
• Drive organizational process improvements for world class customer experience.
• Influence cross-functional business units to drive operational excellence and customer satisfaction.
• Represent Branch at relevant regional conferences and events.
• Travel quarterly to regional offices to meet with local leaders and teams.

You'll be a good fit if you have:

• 5+ years of experience in a Success or Account Management leadership role at a high growth SaaS company.
• 10+ of experience in Success or Account Management within the MarTech/ AdTech/ Mobile field (preferred).
• Excellent client relationship management skills, and ability to serve as a trusted advisor.
• Previous experience recruiting and scaling a global team at a growth company.
• Experience reviewing and utilizing data across various systems to make data driven decisions.
• Strong interest in mobile technology and mobile SDKs.
• Strong client support experience and technical strength in the mobile space.
• A strong work ethic and internal drive to produce results.
• Humility, and a customer first mentality.

In accordance with applicable law, the following represents a reasonable estimated compensation range for this role: the estimated pay range for this role, if based in Palo Alto, California, is $206,300 - $263,000.

Please note that this information is provided for those hired in Palo Alto, CA only. Compensation for candidates outside of Palo Alto, CA, will be based on the candidate's specific work location.

Actual compensation will be determined based on skills, experience, and geographic location and may be more or less than the amount shown above.