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Global Operations Director

BCD Meetings & Events: Director of Operations

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate, and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E’s team of 1,800+ people are committed to sustainability and driving success for our customers, our business, and ourselves.

We offer a competitive salary and benefits package. Most importantly, we value our people and are committed to your success and continued growth. Learn more about us at bcdme.com/careers.

About the Role

We are currently recruiting for a Global Director, Operations for a Life Science account. This individual will be responsible for a multi-market operational team; and the integrity of operational processes surrounding sourcing and planning. The DO will provide subject matter expertise and application of optimization strategies, enhancement of overall team process, procedure documentation development & training and compliance achievement. This role will have you leading, collaborating, challenging the status quo, and constantly reaching for the next step with your customer. If you are ready to go for it, this is the perfect role for you!

As the Director of Operations you will

Meet and exceed customer expectations by managing customer service levels, quality and productivity and by providing value added solutions and recommendations.
Identify key areas for efficiency and service excellence across the client operating team
Implement BCD M&E standard operating procedures (SOPs) and development and implement customer specific SOPs
Operational leadership over operations management and planning teams

You’re good at

Solving problems, identifying gaps and finding opportunities to find efficiencies
Leading a best-in-class team
Building strong and trustworthy relationships with customers and internal teams
Understanding Life Science meetings and compliance

You might also have

Regional and global operations experience
A proven track record of initiating change

You should know:

This role is virtual- ideally within driving distance of Chicago, IL

Our standard working hours are 8:30 AM -5:30 PM with an hour's break.

Covid vaccination might be required for this role.

How to apply:

Click ‘Apply Now’ to be considered.

At BCD Meetings & Events we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Global Operations Director is between $90,000 and $120,000 The actual pay depends on your skills, qualifications, experience, geographical location and project budget.

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BCD Meetings & Events Glassdoor Company Review

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