Job details

Global Operations Sales Engineer

Job Description:

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern and use your skills to push one of the fastest-growing companies in the US to the top of the list!

Pattern is the premier partner for global ecommerce acceleration and is headquartered in Utah's Silicon Slopes tech hub with offices in Asia, Australia, Europe, the Middle East, and North America. Valued at $2 billion, Pattern has been named one of the fastest-growing tech companies in North America by Deloitte and one of best-led companies in America by Inc. More than 150 global brands like Nestle, Sylvania, Kong, Panasonic, Sorel, Skullcandy, and Popsockets rely on Pattern's global ecommerce acceleration platform to scale their business around the world. We place employee experience at the center of our business model and have been recognized as one of America's Most Loved Workplaces®.

We need a Global Logistics Sales Engineer to assist the sales team in accurately qualifying operations needs for both global marketplaces and DTC product offerings. This role will serve as the liaison between our sales and operations organizations, working closely with each on the operational needs for potential Pattern partners. This is a critical role at Pattern as we continue to work with world class brands and support their global operations.

Frequently Asked Questions

What is a day in the life of a Operations Sales Engineer?

Primary Responsibilities

Lead out in accurately qualifying operations needs for both global marketplaces and DTC product offerings for prospective Pattern brands
Present logistics solutions in a customer-facing setting to potential brands during the sales cycle
Serve as the primary point of contact for DTC fulfillment opportunities
Be the subject matter expert for Pattern DTC fulfillment and retail marketplace distribution fulfillment strategies (direct import, direct ship, FBM, FBA, small & light, etc…)

Day-to-day Responsibilities:

Serve as a subject matter expert on all things Pattern Global Operations for the Sales team (FBA, FBM, DI, Direct Ship, DTC)
Join calls with Sales Engineers, Sales Reps, and brands
Join bi-weekly deal desk meetings with the global sales team and actively chase down any action items related to global fulfillment and logistics
Price out DTC fulfillment requests
Improve pricing/costs for non-traditional shipping methods globally
Document and inform Operations on upcoming operational requirements outside of the core offering to ensure smooth onboarding for new brands
Refine the “strike-zone” for the sales team on how we can land more deals while maintaining the financial health of the business

What will I need to thrive in this role?

3-5 years experience in Operations – preferably working in eCommerce at a brand or working for a marketplace (e.g. eBay, Amazon, etc.)
Deep understanding of operations and pricing models
Experience on the front lines of operations and a technical operator
Understanding of key success metrics for a successful supply chain strategy
Ability to translate data into insights and effectively communicate them with senior stakeholders
Analytical - experienced with Excel/Google Sheets and building presentations to communicate with executives
Understanding of the context and pain points of various accounts to tailor messaging, decks, etc. to meet those needs
Works efficiently cross-functionally; builds relationships and leverages expertise of various departments to build better business cases and/or reinforce Pattern capabilities
Has a solid grasp on industry stats/Pattern proof points and process qualitative/quantitative data to create value for potential partners and stays up-to-speed on industry trends and Pattern capabilities to drive value for brands

We are looking for individuals who are:

Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.
Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.
Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.
Team of Doers- Someone who is a part of team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

What is the hiring process?

An initial phone interview with Pattern’s talent acquisition team
A video interview with the team manager
An onsite interview with a panel of interviewers
Reference checks
Executive review
Offer

How can I stand out as an applicant?

Be prepared to talk about professional accomplishments with specific data to quantify examples
Be ready to talk about how you can add value and be the best addition to the team
Focus on mentioning how you would make a difference at Pattern
Be prepared to talk about any side projects related to data and analytics

Why should I work at Pattern?

Pattern offers big opportunities to make a difference in the ecommerce accelerator industry! We are a company full of talented industry experts that evolves quickly and often, we set big goals and work tirelessly to achieve them, and we love our Pattern family. We also believe in having fun and balancing our lives, so we offer awesome benefits that include

Unlimited PTO
Paid Holidays
Onsite Fitness Center
Company Paid Life Insurance
Casual Dress Code
Competitive Pay
Health, Vision, and Dental Insurance
401(k)

Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pattern Glassdoor Company Review

4.5