Job details

Towing company account coordinator

GLOBAL PACIFIC SUPPORT is looking for a dedicated Towing Company Account Coordinator to join our dynamic team. In this role, you will be the primary liaison between our client towing companies and our service operations, ensuring that all account activities run smoothly and effectively. Your focus will be on delivering exceptional service and support to our partners in the towing industry.

Key Responsibilities

Manage day-to-day communications and relationships with client towing companies, addressing inquiries and resolving issues promptly.
Coordinate the onboarding process for new towing accounts, ensuring all necessary information and requirements are fulfilled.
Oversee the scheduling and dispatching of towing services, collaborating with internal teams to meet client needs efficiently.
Maintain comprehensive and accurate records of client accounts, including contracts, service agreements, and transaction histories.
Generate and send out regular invoices to clients, ensuring precision in billing and records management.
Monitor outstanding payments and follow up with clients to ensure timely payment processes.
Conduct regular check-ins with clients to gather feedback, offer support, and explore opportunities for additional services.
Work closely with the sales team to identify and cultivate upselling opportunities within existing customer accounts.

Previous experience in account management, customer service, or a related field, preferably in the towing or automotive sector.
Strong verbal and written communication skills, with a talent for building rapport with clients.
Excellent organizational and multitasking abilities to manage multiple accounts effectively.
Proficiency in Microsoft Office, particularly Excel, for managing data and generating reports.
Familiarity with towing operations and the relevant industry landscape is beneficial.
Ability to work collaboratively within a team environment while demonstrating independent problem-solving skills.
Detail-oriented mindset with a focus on accuracy and quality in all tasks.
Demonstrated ability to thrive in a fast-paced, ever-changing atmosphere.
Customer-centric attitude with a commitment to delivering outstanding service.