Global Product Support Engineer- SiC

We’re not like most. We don’t just overcome obstacles – we don’t see them. Instead, we see the potential in every person, and every situation. We don’t wait for opportunity to appear – we create it. Meet ASM. A company that has been searching for people just like you.

Who is ASM?

ASM is a leading, global supplier of semiconductor wafer processing equipment. Our ambitious team is dedicated to delivering innovative technology solutions to the world’s leading semiconductor manufacturers. We have over 3,800 employees based in 14 countries, including Belgium, Japan, Netherlands, South Korea, Singapore, Taiwan and United States. Together we work to develop Epitaxy, ALD, PEALD, Vertical Furnaces and PECVD thin-film deposition technologies for our customers. Our goal is to remain an industry leader by being ahead of what’s next. We accomplish this by focusing on finding collaborative solutions to make integrated circuits, or chips, smaller, faster and even more powerful.

ASM, an inclusive workplace

We at ASM are a truly global organization that works diligently with an open-mind in all areas of our business. We strive for a culture and work style that fosters trust and transparency. We put our people first, and that is how we will continue to succeed. We are an equal opportunity employer and value diversity. We recognize and value the differences between individuals, including gender, ethnicity, religious beliefs, sexual orientation, knowledge and experience, work background, age, skills, amongst others. Recruiting and developing a diverse workforce provides a wide range of perspectives. This enables a culture of continuously exploring and adopting new technological ideas and innovations, and it also enables us to deliver excellent products and service to our clients.

Our SiC team is seeking a Global Product Support (GPS) Engineer to join their team at the customer site close to ***GREENSBORO, NC***. Experience in a technical field is required and semi experience is highly preferred. Initial training of 3-6 months will be conducted in Dallas, TX and/or Milan/Catania, Italy. Domestic and international travel might be required up to 20% when needed.

Responsibilities:

• System level expert focused on product support for new SiC product development.
• Interaction with Hardware, Process, and Software engineering teams to become the system level expert on new products being developed.
• Provides guidance to engineering during the design phase of new products on key customer requirements and needs. Including PM service tasks, design for service, design for manufacturability, etc.
• Takes part in first build and test of the new product in the development lab, working closely with engineering teams providing real time feedback of issues and recommends solutions.
• Develops procedures and documents best known methods for service, preventive, and corrective maintenance tasks
• Owns First in Fab (Alpha or Beta) customer shipments.
• Drives customer fab readiness (facilities set up), installation and start up through production qualification.
• Detailed Reporting of field issues for new products in the field
• Drives and owns customer issues on new products during the Alpha build and test phase as well as during beta testing at customer sites.
• Develops critical spares parts lists for new products, ensures initial stocking levels are set and ready for new product shipments

Requirements:

• Bachelor's Degree.
• 1+ years of experience in a technical field required.
• Experience within the semiconductor industry is highly preferred.
• Ability to travel domestically and internationally up to 20% depending on the product development cycle.

From the very start of the semiconductor industry to the present day, we’ve been technology leaders who have pioneered innovation and brought new processes into mainstream manufacturing. We are collaborating, creating, and delivering on our vision – a shared vision to drive innovation with new technologies and delivering excellence with dependable products. By doing this, we’ll create new possibilities for everyone to understand, create and share more of what they love.

Join us on our journey to unleash the Power of An Open Mind. Be part of our exciting future and apply today!

www.asm.com/en/careers