Key Lead, Los Angeles Flagship

As a Key Lead at Glossier's Los Angeles flagship, you'll play a vital role in supporting the store's leadership. This includes creating inspiring experiences for customers and employees alike, ensuring the store maintains an inclusive culture, and managing daily operational standards. You’ll liaise with the leadership team to provide feedback and support during shift meetings. Plus, your presence will enhance customer interactions while modeling Glossier’s core values.

To be considered for the Key Lead position at Glossier, you should have at least 2 years of supervisory experience within retail, customer service, or hospitality. We’re seeking candidates with strong communication skills, the ability to foster a people-first culture, and a passion for delivering outstanding customer experiences. A flexible schedule is also required, as you may need to work evenings, weekends, and holidays.

At Glossier, team leadership is founded on our people-first philosophy. As a Key Lead, you'll support a collaborative culture and engage in continuous feedback with your team, which fosters positive working relationships. You'll also implement recognition initiatives to celebrate team achievements and encourage a fun, engaging workplace that reflects Glossier’s mission and values.

The work culture at Glossier as a Key Lead is vibrant, inclusive, and supportive. We emphasize community connection, employee engagement, and open communication. Our team thrives on collaboration, celebrating each other’s successes while focusing on creating memorable experiences for both customers and employees. At Glossier, joy is our language, making it a rewarding place to work.

The compensation for the Key Lead position at Glossier is competitive, with an estimated hourly pay range of $21.00 - $22.00. Additionally, full-time employees are eligible for a comprehensive benefits package including medical insurance, 401K, and Paid Time Off, among others. We value your contributions and ensure fair compensation based on your qualifications and experience.

In handling a difficult customer situation, it’s important to remain calm and attentive. I would listen carefully to their concerns, empathize with their feelings, and work towards a solution that reflects our customer experience principles. By ensuring the customer knows they are heard, I can channel Glossier’s values of inclusion and customer devotion to create a positive outcome.

Absolutely! In my previous role, I implemented regular team huddles to encourage open communication and recognition of team members’ contributions. I also promoted initiatives that celebrated personal milestones and team successes, ensuring everyone felt valued and included. This approach fosters engagement and a positive work environment, aligning perfectly with Glossier's mission.

To motivate my team at Glossier, I would focus on clear communication and setting achievable goals. I’d involve my team in decision-making processes and encourage input on store initiatives. Recognizing accomplishments and creating a sense of belonging fosters enthusiasm. Additionally, I would promote learning opportunities to help team members grow professionally, which further fuels motivation.

Ensuring high levels of customer service in retail requires a proactive approach. I would model customer service excellence by engaging with customers personally, coaching the team to exceed service expectations, and establishing clear service standards. Feedback is important; I would implement a system for gathering customer insights to continuously improve our service.

My approach to team conflict resolution involves active listening and mediation. I encourage open dialogue between parties to understand their perspectives. Through facilitated discussions, I help identify common ground and guide the team towards a collaborative solution. Maintaining a respectful and inclusive atmosphere is key, ensuring that everyone feels valued.

Prioritizing responsibilities in a busy store involves effective planning and delegation. I would assess immediate operational needs, such as staffing coverage and customer service requirements, and adjust my focus accordingly. Additionally, I would communicate with my team to distribute tasks, ensuring we work collaboratively toward our goals while maintaining a smooth operational flow.

I want to work at Glossier as a Key Lead because I am passionate about beauty and empowering others to express their individuality through it. Glossier's commitment to inclusivity and community resonates with my values. I appreciate the company’s innovative retail approach, and I am eager to contribute to an environment where both employees and customers feel inspired and valued.

Qualities such as strong leadership skills, effective communication, and empathy are crucial for a Key Lead at Glossier. This role requires someone who can motivate and inspire a diverse team while modeling the company's core values. Additionally, adaptability and a strong customer service focus are essential to navigate the dynamic beauty retail environment effectively.

Supporting a struggling team member requires a compassionate and constructive approach. I would initiate a one-on-one conversation to understand their challenges, offering guidance and resources to help them improve. Setting clear expectations and creating a development plan with regular check-ins would ensure continuous support and foster their professional growth.

Staying updated with industry trends is vital for a Key Lead. I would subscribe to beauty blogs, follow influential figures on social media, and participate in industry events. Networking with other professionals and encouraging team discussions about trends would also enhance our collective knowledge, allowing us to implement innovative ideas at Glossier.