Job details
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Customer Service Lead (They/She/He)
Glovo is a fast-growing app that connects users with businesses for on-demand services. They are looking for a Customer Service Lead to oversee operations and enhance user experience.
Skills
- Leadership in customer service
- Data analysis and performance evaluation
- Vendor management
- Coaching and communication
- Fluency in Portuguese and English
Responsibilities
- Oversee the operation of Customer Service hubs in Portugal
- Supervise a team of over 200 members
- Monitor performance indicators and implement improvement strategies
- Communicate with Business and Operations Local Managers
- Drive cost efficiency and manage budget
Education
- Degree in Business Administration or related field preferred
Benefits
- Private health insurance
- Monthly Glovo credit
- Discounted gym memberships
- Flexible work-from-home options
- Enhanced parental leave
To read the complete job description, please click on the ‘Apply’ button
Founded in 2015, Glovo is a mobile app courier delivery company. They are headquartered in Barcelona, Spain.
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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
SALARY RANGE
$40,000/yr - $60,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
October 22, 2024
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