Job details
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Head of Support Balkans (They/She/He)
Glovo is seeking a Head of Support for the Balkans to lead Customer Service operations across Serbia, Bosnia, and Croatia, driving efficiency and delivering exceptional customer experiences.
Skills
- Leadership skills
- Analytical skills
- Customer service metrics understanding
- Budgeting and reporting knowledge
- Fluency in local language and English
Responsibilities
- Oversee Customer Service hubs in the Balkans
- Drive efficiency and quality in the hub
- Analyze and report contact-center KPIs
- Evaluate performance with key metrics
- Ensure proper training and quality processes
- Act as the main contact for local management regarding customer service
Education
- Bachelor's degree in related field
Benefits
- Equity plan
- Private health insurance
- Monthly Glovo credit
- Discounts on transportation and food
- Extra time off and remote work options
- Enhanced parental leave
To read the complete job description, please click on the ‘Apply’ button
Founded in 2015, Glovo is a mobile app courier delivery company. They are headquartered in Barcelona, Spain.
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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
SALARY RANGE
$60,000/yr - $80,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
October 22, 2024
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