Revenue Operations Solutions Architect

At Go Nimbly, we want to be a global thought leader in the RevOps space by developing a badass brand built through innovative work created by people with growth mindsets.

A contributing factor to this success will be our ability to deliver best in class architecture and solutions, while also forming a best practice opinion on how SaaS companies should be structuring their infrastructure and defining process for go to market teams. This strategic oversight on our solutions and architecture practices requires well rounded architectural contributors who have seen the pit falls, seen what works, and have a pulse on movements and innovations in the technical land scape.

What you’ll do at Go Nimbly

As a Solutions Architect at Go Nimbly, you’ll be working alongside a team of RevOps Consultants, Program Managers, Developers and Analysts to build best in class solutions and impactful technology roadmaps. You will act as a subject matter expert on the process of scoping, discovery, solutioning, and leading the team through solution and architecture decisions by considering scalability, trade offs, best practice and the latest technology trends.

You’ll be responsible for designing and ensuring quality on solutions that have a greater degree of complexity; this could be because the solution involves integration, has high user or data impact, or has some other technical complexity. You will also act as a point of escalation when there are particularly challenging architectural components to a project that need more experienced input.

You’ll also be responsible for up-leveling the architectural knowledge and skills of the broader consulting team. You will build and maintain a set of architecture and design principles for the business, and help hold teams to account on these principles. You will be seeking out apprenticeship, coaching and mentorship moments in the day to day work with the team. The team will rely on you to be distributing information and news on the latest trends or updates as it relates to Salesforce and the surrounding eco-system.

What you’ll own:

***(with support from Delivery Managers and Delivery Directors)

Delivering Best In Class Solutions

• Help Define Solution Approaches
  • Work with the team in early stages of a project to define the approach in arriving at a solution.
• Ensure that solution work has been appropriately estimated
  • Highlight potential risks and red flags the team should work to mitigate
• Design Solutions
  • Design solutions for complex workstreams, and sell these solutions to client teams in a way that builds trust and makes the case for scalability and best practice
• Define Architecture Principles and Standards
  • Build some design and architecture principles that we can hold the team to account on in order to maintain a consistent level of quality, while balancing speed and effort
  • Conduct scoping and discovery exercises with the stakeholders to deeply understand the “why” behind the work we’re doing and be able to communicate that with both our internal team and client stakeholders, and communicating and defining our design decisions with the client.
  • Define solution options with estimated delivery cost and clearly defined tradeoffs
  • Own communication and justification of design decisions with our internal team and the client
• Lead technical delivery teams to success
  • Define well-structured, easy to follow user stories providing clear requirements for analysts and devs on your team to execute.
  • Establish best-in-class devops approaches for your project teams and the clients they work on
  • Define best practice and provide technical oversight and QA the work completed by the delivery team
• Help our clients define a roadmap for improving their RevOps tech stack

Leading An Architectural POV for SaaS Companies

• Template Solutions and Processes
  • In collaboration with the leadership team, help define templated and best practice solutions for challenges we see time and time again in the SaaS space
  • Help keep an eye on what SaaS companies are likely going to need help with in the coming year, and build POVs on how they should tackle those problems
  • Help build templated resource plans and estimates for common problems and projects.

Up-leveling the Team

• Coach and Mentor on Solutions

  • Provide ad hoc and ongoing coaching and mentoring on solutions
  • Be responsive in communication channels when teams are asking for help
  • Give regular feedback in 1 on 1s and collaborative meetings on how solutions and approaches can be best in class

• Outbound Communication on Releases and Trends

  • Keep a pulse on the latest releases and technology trends in the RevOps space
  • Send TL;DR or headline type comms out to the team on the latest trends
  • Help form a point of view on how releases and changes will impact teams and customers

• Community Building

  • Help foster a community of architectural minds across the business, ensuring the healthy and lively community of consultants that have an increased interest and passion for best in class solutions

  Qualifications

  • At least 5 years of experience working with senior Revenue Operations, Systems, Sales, and Marketing stakeholders to uncover business requirements, identify gaps and pains, and design scalable technical solutions to resolve these gaps and requirements.
  • Extensive knowledge of CRM software, sales operations tools, and systems integration.
  • Comfortable in designing solutions and software with long-term flexibility and scalability in mind
  • Extensive knowledge of Salesforce platform capabilities and core features, and a mature perspective on when to use out of the box features, declarative automation, or code.
  • Strong in lean and agile development
  • Knowledge in quote to cash/CPQ is a plus
  • Must possess curiosity, empathy, and a passion for User Experience (UX)
  • Ability to lead internal and external teams
  • Bonus: if you have Certified Salesforce Application Architect or Systems Architect certifications, or are on the path to achieving one of these certifications.

  Perks

  • Go Nimbly Camp! A yearly offsite to celebrate our success and plan the year ahead
  • Work alongside smart, talented people who will push you and help you grow
  • The autonomy to make decisions to help our team grow in both breadth and depth
  • Build experience working with innovative tech clients