Specialist/Assistant Manager - Global Vendor Operations

GoGlobal is looking for a detail-oriented and proactive Vendor Operations Specialist to support the vendor management team. In this role, you will assist in the day-to-day operations, ensuring smooth communication with vendors, monitoring vendor compliance and performance, and contributing to the overall efficiency of the vendor management process. This is an excellent opportunity for someone looking to grow in the field of Supplier operations.

Roles and Responsibilities:

• Vendor Coordination: Assist in managing vendor relationships.
• Service Delivery: Work with vendors to ensure high-quality service is delivered to our customers, addressing issues promptly to maintain customer satisfaction.
• Vendor Preparedness: Ensure vendors are empanelled and ready to be activated as per business needs, aligning vendor capabilities with operational requirements.
• Performance Tracking: Monitor and document vendor performance against SLAs and KPIs, and report findings. Develop a comprehensive ‘Partner Review & Governance Program’ to drive performance.
• Issue Resolution: Help troubleshoot and resolve operational issues related to vendor performance, escalating significant concerns to the appropriate team members.
• Compliance Monitoring: Ensure vendors are adhering to contractual terms, organizational policies, and industry regulations.
• Vendor Onboarding: Assist in the onboarding process for new vendors, ensuring all documentation is complete and compliance checks are in place.
• Collaboration: Work closely with cross-functional teams (Account Management, service delivery team, client onboarding team, legal, and finance) to ensure effective communication and compliance with organizational goals.
• Knowledge Management: Maintain and update a comprehensive knowledge base of vendor information, including contracts, contact details, performance metrics, and compliance documents. Ensure all vendor-related data is properly organized and easily accessible for internal teams.
• Process Support: Provide support for process improvements in vendor management operations, offering suggestions based on day-to-day experience and feedback from vendors.
• Contract Management: Assist in maintaining and updating vendor contracts and ensure that all terms and conditions are well-documented.
• Cultural Sensitivity: Demonstrate the ability to work effectively across cultures, respecting diversity in vendor relationships and internal teams, and adapting communication styles as needed.

• Preferred but not limited to a Bachelor’s degree in Business, Operations, Supply Chain Management, or a related field.
• Min 4 years of experience in operations, or customer success teams in high growth companies.
• Strong interpersonal skills with the ability to build effective relationships with vendors and internal teams.
• Excellent written and verbal communication skills to engage with both vendors and internal stakeholders.
• Ability to understand and consider the perspectives of vendors and colleagues, in a cross-cultural environment.
• A proactive, solution-oriented mindset with the ability to work in a fast-paced, dynamic environment and adapt to change quickly.
• Attention to detail, especially in tracking vendor performance and managing contract compliance.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint); experience with vendor management software is a plus.
• Previous work experience in dealing with BPO vendors will be a strong plus point.

Preferred Skills:

• Experience in a similar industry or working environment.
• Basic understanding of contract terms. negotiations and service agreements.

About Us 

GoGlobal is a leading global expansion service provider offering comprehensive solutions in global recruitment, employment, payroll and compliance services. As a trusted partner, we specialize in assisting businesses with their human resources, taxation, accounting, and all corporate services essential for seamless global expansions and operations. With a robust presence in over 100+ countries, our expertise extends to recruiting, employing on behalf of clients, facilitating payments, and establishing operational footholds, including legal entities, bank accounts, and ensuring annual compliance worldwide. Powered by cutting-edge technology, our solutions complement our experienced on-the-ground experts, enabling us to navigate and address the unique intricacies of each locale with a cohesive global strategy. 

Why GoGlobal 

GoGlobal, as a privately-owned company, offers its clients genuine global solutions!  We stand out from the crowd as we make swift decisions aligned with our ambitions, free from outside investor pressures.  This gives us the flexibility to quickly adapt to market changes and seize unique opportunities.  Instead of distributing earnings to shareholders, we invest our profits back into the business, fuelling growth that’s driven by our own revenue and our team’s performance.  Without expectations from external investors, we have the freedom to chart our own course and our success.  Winning in our own way is what drives us.  

Most importantly, our independent ownership allows us to preserve our culture that is rooted in our core values; prioritizing people, focusing on performance, embracing candor, valuing diversity, being agile and adopting a contrarian approach.   With a diverse and growing team members across more than 45 countries, we embrace differences, practice empathy and encourage feedback.  We operate in a trust-based environment where our team members are empowered to do their best work without the complications and challenges of navigating silos and unnecessary bureaucracy. 

Join us as we leverage innovative thinking and teamwork to explore new opportunities and possibilities! 

How we are different 

• We’re private: We totally respect that many companies raise a lot of capital and we applaud these successes. At GoGlobal, we simply like people actually in the business to control the business. 
• We’re not a rocket ship: We’re pretty happy on earth. Growth isn’t everything. 
• We’re not a tech company: We fundamentally believe that this industry cannot be replaced by tech in the foreseeable future and it’s the people that make the difference. 
• We’re profitable: We’re pretty prudent in how we spend money because we’re managing our business without outside investors. That said, we’re profitable and continue to grow sustainably. We sleep better at night knowing that we don’t have to raise money. Maybe it’s a little old school, but we believe businesses should be profitable to survive long term. 
• We’re diverse. No, really, we are. Compare the team on our website to others you know. We think you’ll agree! 
• We’re transparent: Every month we openly share our strategy and financials so you feel ownership of your role in the company’s success. 
• We’re structured as a partnership versus a corporation: We’re the only one in our industry that’s structured this way, allowing us to attract some of the best talent since everyone has the opportunity to be a partner in the firm. 
• We are the underdog: We think it’s more fun to be a pirate than to be in the navy. 

What we offer 

• Global career: Work alongside the best talent from diverse backgrounds in a fast-expanding international business 
• Results-driven culture: Excel in a result-driven environment that recognizes and rewards high performance 
• Hybrid work: Enjoy a flexible work arrangement, combining remote work with office presence. Hybrid work applies for Selangor and KL employees.
• Wifi: Get your home wifi costs covered, ensuring you are always connected. 
• Annual training: Benefit from an annual training allowance to further your professional development 

Ready to take the next step in your career with us? Apply now! 

Protecting Yourself Against Recruiting Scams

Please be aware that there are people impersonating GoGlobal employees and creating fake job listings to steal personal information and/or money from candidates. We want to make sure that all interested applicants stay safe when applying for jobs at GoGlobal.

Follow these tips to safeguard your personal information:

Verify Job Listings:

• All legitimate GoGlobal job openings on external platforms (e.g., LinkedIn, Indeed) are also listed on our official website: GoGlobal Careers. If you spot a GoGlobal position solely on a job board, without a corresponding listing on our site, it's likely a scam.

Check Email Domains:

• GoGlobal employees only use email addresses ending with "@goglobal.com". If you receive communication from someone claiming to be from GoGlobal, ensure their email domain matches our standard.

Validate Job Offers:

• Legitimate job offers at GoGlobal entail a rigorous interview process involving multiple rounds. Be wary of any offer received without undergoing this standard procedure.

Protect Personal Information:

• GoGlobal never solicits passport details, financial information (such as credit cards or bank accounts), or money from job candidates. If asked for such information prior to a thorough interview process, it's likely a scam.

Verification Assistance:

• If you've received a job offer from GoGlobal but are unsure of its legitimacy, contact us at hr@goglobal.com before divulging any personal information for onboarding purposes. We're here to assist you in verifying the authenticity of the offer.

Stay vigilant and prioritize your security throughout the job application process. If you encounter any suspicious activity, don't hesitate to reach out to us for clarification. Your safety is paramount to us at GoGlobal.

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